Thank you for this review on TripAdvisor.
We are pleased that you enjoyed your stay and the service received was warm and welcoming from the team members.
We sincerely apologise for the unfortunate experience you described, as this does not represent the true standards of the Iberostar brand; we aim to ensure that our guests are treated with respect at all times.
We have immediately shared your feedback with our Management team for discussion and corrective measurements implemented so as to prevent a recurrence.
Once again, we thank you for your feedback and apologise for the uncomfortable situation and hope that you will return in the near future.
Online Quality Manager
Thank you for your five-star review on TripAdvisor.
We thank you for choosing Iberostar Grand Hotel for your vacation destination, and especially for taking the time to share with us your review.
We are delighted to know that you received an outstanding level of service from our colleagues, as we do pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to return.
Once again, we would love to have the opportunity to host you in the near future.
Online Quality Manager
Thank you for taking the time to share your fantastic experience on TripAdvisor.
We are very pleased to read your review about your second experience here at the Iberostar Grand hotel. We are honored to learn that you were pleased with the quality of our facilities and services offered. We feel honored that we continued to deliver the kind of service that is phenomenal
Once again we thank you for your loyalty to the Iberostar brand, as we will be looking forward to welcoming you back.
Thank you for your review and your loyalty to the Iberostar brand.
We are very appreciative that you have chosen to spend your wedding anniversary with us and we were able to give you another memorable experience. It is great to learn that the staffs were exceptional in delivering great service.
Once again we thank you for coming and look forward to your next visit with your family.
We thank you for your lovely feedback.
It was our pleasure to have hosted you. We appreciate you taking the time to write us such a lovely review. We are here to deliver stellar service to ensure that our guest experiences are exactly as you have experienced it. We are grateful that you had chosen to spend your vacation with us, and we hope that you will return soon.
First and foremost, we sincerely appreciate the fact that you decided to stay at our resort for the second time, and that you took the time out to share your feedback.
We humbly apologize if you felt inconvenienced by the inconsistencies in service. We are always seeking to improve our services, and your suggestions and complaints will serve as guidelines to us achieving this goal.
Nevertheless, it is god to hear that you still enjoy the food we prepare.
It is always a disappointment to hear that we may have lost a guest’s loyalty, but we do hope that you will reconsider visiting us again so that we can be able to remind you of the love you once had for us.
Online Reputation Manager