Hello Kim, thanks for taking the time to post a review of your stay with us and we are glad taht we generally met your expectations.
The aircon SHOULD have been satisfactory, but perhaps it's gas is getting low and I will direct my staff to try and find the problem.
Perhaps you might like to try another unit....?
Take care and again my thanks for pointing this out.
Hello Lana, thanks for posting a review of your stay with us, we do appreciate that and we are glad that we ticked most of the boxes for you.
Reception hours are 8.30 to 5pm during the week and 8.30 to 4pm on weekends.
You will be delighted to know that the restaurant is now in full flight!
Hello Chris, thanks for making the effort to post a review of your stay with us and we are delighted that we met your expectations!! (Pls tell ALL your friends :-)
Hello Darby, thanks for leaving a review of your stay with us we deeply appreciate that.
We are very pleased that you enjoyed your stay with us and we look forward to your next return visit.....!
I am glad to say that the restaurant on the property will reopen soon!
Hello Sue, thanks for your review. Some reviews help us get better, some reward my staff for the hard work that they do and some point out structural difficulties we can't so anything about.........
A quick call to reception would have fixed some of these issues and we would have been glad to have done so. Just dial 9 on the handset and we would have had more pillows (should have been spares in the wardrobe, should have been a full compliment of utensils (never had that complaint before) but yea a couple of our units would benefit from an upgrade, but that is why they are relatively inexpensive; quality costs a little more
Thanks for bring the matter of the broken sauna to our attention.
Immediately upon you report, we contacted our electrician who, because of the lateness of the day could not come immediately.
However, he did come first thing next morning and advise us that a part was needed to be ordered, which was promptly done.
When the part subsequently arrived, it was immediately installed.
We couldn't have done much more then this.
Again, our thanks for bringing this to our attention.