Dear Christine R,
Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our staff to be very nice. However, we would like to apologize for not living up to your standards regarding our rooms and breakfast area. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be reviewed and most certainly be forwarded to the appropriate departments for evaluation.
We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience.
Dear A B,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below our expectation regarding the internet service and the sofa bed. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.
Dear RubyRudi M,
Thank you for being an IHG Rewards Club Platinum member and for taking the time to share your comments. Your comments are important as these will help us keep track of the things that we need to improve on. We sincerely apologize if you found your last visit disappointing, most especially with the experience you had with our shuttle service. We would like to check on this further, thus we have sent you a message to acquire additional information.
Again, thank you for your feedback and we hope to hear from you soon.