Thank you for choosing to stay with us here at the Sheraton Kona. We are so glad to hear you enjoyed our grand lobby and its views. We greatly appreciate your positive and negative feedback as we are always looking for ways to improve our services and offerings for our guests. Your helpful insights about our rooms, in regards to your recent stay will allow us to work with our team to correct the issues you shared. Thank you again for your time and we hope to have an opportunity to welcome you back again soon.
Wee were very sorry to hear about the issue you had while trying to book online, as well as trying to retrieve that reservation.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Kailua-Kona.
Thank you for your feedback regarding your recent stay at the Sheraton Kona. We are happy to hear you enjoyed the beautiful views from the resort and you liked our location as well. Your feedback has been shared with our housekeeping team to enhance our future guest's experience. Thank you for staying with us and hopefully we can host you again in the near future.