Dear Kasi P,
We appreciate you for sharing your review about your recent stay.
We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Thank you for you honest review. We are happy to hear that you did enjoy your upgraded room and comfortable bed. We do apologize for the small selection that was available during your stay. We have address the issue to ensure that our selection of foods always remains abundant for all of our guests. We hope to have the honor of keeping your continued business and we hope to make your next stay with us exceed your expectations.
Kaitlyn, Front Desk Agent