We are delighted to hear that our location and breakfast met your needs for your one night stay. If you are ever in Madison again, we look forward to seeing you. Thank you for your feed back as we value your opinion.
I apologize that we were not able to meet your expectations. We value your opinion and will strive harder to do better in the future. I will address this review with the front desk staff and correct the issues you had. Again I do apologize for not meeting the quality you desired. If ever in Madison again please give us another chance to "wow" you. Thank you.
Hi, thanks for writing. I'm so sorry for the trouble, however, we are subject to rules as booked by third parties.
Thank you for taking the time to provide feedback of your recent stay with us. We are happy to hear that you enjoyed your stay and hope that the one star was made in error. Thank you for choosing Best Western. -Best Western Hotels & Resorts