We tried looking for your reservation but were not able to find anyone in the last couple weeks so I'm going to have to guess at this. My first thought would be the $60 incidental hold that was put on your card when you checked in. This is a standard practice at hotels to put a hold for a certain amount each night, ours is $20. Once you check out the money is release by us. It then takes somewhere between 5 and 8 business days (depending on your bank) to be put back in your account. If that is not what you are talking about then give us a call and we'll figure out what exactly is going on. I promise you we do not disguise charges, please reach out so we may fix the issue and make this right for you.
Thank you for the kind words. To hear that you stay with us a couple times a year and keep coming back is wonderful! We love to have guests return to us and it's great to get to know them. We look forward to your next visit!
I am so sorry to hear that you were not satisfied with your recent stay with us. We strive for excellence in everyway and apologize for not being up to standard. We would like the opportunity to make this right if you would consider staying with us again. I would like some more information, if you would be so kind. I would like to know which room you stayed in so that I can personally address the air conditioning issue and I will speak to the housekeeping team to find out why your room was not serviced correctly. Please feel free to reach out to us anytime if you have any questions. Thank you for your feedback it is truly appreciated.
Thank you for the great review. I'm glad that you found us to be convenient. I know when I travel it makes all the difference to have things close by.
I hope you'll come back and visit us again soon.
Thank you for spending the time to let us know how we did. Glad to hear that you enjoyed your stay and that our location was convenient for you.