Dear Anna S.,
We want to thank you for your recent stay and for taking the time to post your review. We apologize for difficulties you experienced while you were our guest. Please be assured we will take appropriate action to prevent such issues going forward. Please know, though, that the "My Way" preferenece you are referring to is something that you set up when you signed up for Hilton Honors, and you may change it at any time through your Hilton Honors log in. It is not customary for us to change this. We hope you will give us a second chance to deliver the outstanding service you should always expect from our team.
We appreciate your feedback. Please accept our apologies for not living up to your expectations. We take our reviews seriously and will look into where we may have gone wrong in your case. Thank you for choosing our hotel for your stay, and we hope you will give us another chance to exceed your expectations during a future visit.
Dear VirgilDara, thank you for choosing to stay with us and for kind 5 star rating! We are so pleased you enjoyed our spacious and well appointed guest rooms and that our staff made you feel welcome. It was a pleasure to have you and we hope you will make us your hotel of choice the next time you are in the Savannah area.