We regret not meeting your expectations during your recent stay at our hotel. The honest and open feedback of our valued guests is important to us and we want to assure you that your experience is not indicative of the level of service we strive to deliver. Please accept our apology for any inconveniences you encountered. Your comments will be shared with our management team to ensure that our associates’ service is positive with all guests. We hope to be able to welcome you back in the future.
Reading your compliments for our staff and facility truly made our morning! Service is a very important aspect of the experience we deliver and it’s incredible to learn how welcome our staff made you feel. Having you and your fur friend at the Hilton Philadelphia at Penn’s Landing was a true pleasure and we would love to see you again! Thank you for your warm remarks.
While we are truly glad to see that you were greeted with such warm and friendly service, it’s disappointing that the rest of your stay was not as positive. Please accept our apologies if we fell below our high housekeeping standards on this occasion. We will certainly make sure these issues are properly addressed and hope to welcome you back to the Hilton Philadelphia at Penn’s Landing again.
We're thrilled that you enjoyed your time with us and appreciate you taking the time to write us a review. It makes us happy to hear that guests think the Hilton Philadelphia at Penn’s Landing has the perfect accommodations for any hotelier, as we truly do try to create an environment that is relaxing, comfortable, and exceeds expectations. It would be our pleasure to greet you again in the future!
When traveling, exemplary hospitality and fresh accommodations can be so important and we are glad you found just that with us at the Hilton Philadelphia at Penn’s Landing. Our gorgeous waterfront property has some great amenities and services to add convenience and comfort to your stay. Thank you for your feedback! We would love to welcome you again.
Your review of the Hilton Philadelphia at Penn’s Landing has made our day. We’re glad that our hotel met your expectations and that you found your accommodations to be very clean and well appointed. Our staff loves to go above and beyond to give our guests the best experience possible while staying with us and we appreciate your acknowledgement to them. Thank you for your feedback.
Your review has made our day. To know that during your visit with us here at the Hilton Philadelphia at Penn’s Landing everything went so well is just delightful. We certainly agree, watching the fireworks from our waterfront hotel is just breathtaking, and we appreciate your mention of this. Thank you for your compliments for our cuisine and our facilities. We look forward to your return to us again in the future.