Dear Linda R,
Thanks so much for your review on your most recent stay at the Sonesta Philadelphia. We are pleased to hear the compliments that you shared about our Staff and the cleanliness of your room. These are some of the items we take a lot of pride in exceeding our guest expectations. I'm please to see we deliver!
Please think of us when your future travel plans bring you back to Philadelphia!
Dear Valued Guest,
Thanks for your review. We are pleased to hear of your positive experiences at our hotel. We pride ourselves on exceeding guest expectations and ensure we provide a spotlessly clean and well maintained hotel.
We hope to see you soon and don't forget to make your reservations at Sonesta.com
Dear Valued Guest,
Thank you for your review.
We are disappointed to hear of your experiences and truly apologize for not meeting and exceeding your expectations. We will carefully evaluate the areas of opportunities you mentioned and you can rest assured that we will address.
If your travels bring you back to Philadelphia, we hope you will give us another chance.
Hello Elena S.
Thanks so much for your review of our hotel. We are truly proud of our associates and the hospitality they provide. We will ensure to share your comments with them.
Please think of our hotel the next time your travel brings you to Philadelphia.
每次我住在費城市區皇冠廣場酒店的時候，富蘭克林總是面帶微笑，很有風度。他是我晚上去酒吧的原因之一。幹得好，富蘭克林! ! !費城市區皇冠廣場酒店是一個很棒的酒店，步行即可到達我要在費城去的很多地方。
Dear Keith, Thank you for your recent stay at Sonesta Philadelphia! We are so pleased to know that Franklin in the ArtBar has continued to WOW you and exceed your expectations! We certainly agree that he is always smiling and so personable which is why everyone loves him! I'll share your kind words with him and make sure he is rewarded for his outstanding service! We really appreciate your 5 star review and compliments. Thank you again for staying Sonesta and we look forward to welcoming you back again soon! - Bob C.
Dear Klaw, Thank you for your recent stay at Sonesta Philadelphia! Overall, we are happy to hear you found our art hotel to be amazing - we couldn't agree more! I'm glad you were comfortable in your guestroom, enjoyed our central location and all the amenities we have to offer so we can be your "home away from home". Regarding your comments, please know our staff strives to go above and beyond and I am sorry you didn't experience it when you had your hands full. I'll share your comments with the team to take note. Also, please know the parking garage is not owned nor managed by the hotel as it is a separate company. Guests may pull up to the front of the hotel to unload their vehicle or may use our valet parking or there are other local options for parking just a few minutes walk away. Thank you again for your 5 star review and feedback. We really appreciate your recommendation and look forward to welcoming you back again soon! Warm Regards, Bob C.