Hello Larry E,
We are honored that you preferred our hotel chain. I'm sorry to learn that you weren't able to use the pool and that the carpet let you down. I understand how this has impacted your experience. Please know that your feedback is not taken lightly as it allows our hotel to improve guest experience. On a good note, it is inspiring that you found our staff accommodating. We'd like to deliver True Hospitality at all times.
I hope you'll reconsider staying with us again and we'll make sure to turn things around!
Thanks for your review and for staying at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is truly regrettable to hear that you experienced inconvenience because you have to pass through several smoking rooms before reaching your non smoking room. I would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
Your visit is valuable and I hope you will continue to choose IHG for your future travel needs.
Dear Valued Guest,
Thank you for taking the time to write about a recent stay. We appreciated the opportunity to welcome you to Bethlehem. We are very fortunate to have
Cassandre as part of our team. She is always kind, sincere, respectful and professional.
We look forward to welcoming you back soon. Wishing you safe travels always.
Management and Staff
Holiday Inn Express Hotel & Suites
Bethlehem Airport - Allentown Area