Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at our property.
It's important to note that we have a simple but specific check-in process that is shared with you at the time of booking and in your confirmation email regarding your arrival date / check-in time:
"It is critical that you provide us your expected arrival time, via email to firstname.lastname@example.org, prior to your arrival at our Inn. This will help to ensure that our staff is waiting to greet you at the door and assist you with checking into your suite. If this information is not provided to us it will delay the check-in process to your suite.
When you arrive at the airport please leave a message on the main Inn phone number 1-212-502-3712"
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues experienced during your stay. We have shared your feedback with the appropriate team to ensure that this was an isolated issue.
Looking forward to welcoming you back in New York
We're very happy to hear your stay with us was such a success. We're happy to provide what we feel is such a great value to all our guests.
We'll be looking forward to having you stay with us again! Thank you again for sharing your great review with us, and have a fantastic day!