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聖地亞哥飯店區希爾頓逸林飯店
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拉斐特飯店, 游泳俱樂部暨平房(聖地牙哥)(物超所值!)
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聖地牙哥希爾頓度假飯店及水療中心(聖地牙哥)(物超所值!)
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基恩斯旅館(聖地牙哥)
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1 - 6 則評論,共 759
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2週前

對於想在聖地亞哥四處逛逛的人來說這是一家非常不錯的酒店。幾乎所有的東西離酒店都只有15~20分鐘的車程。當我覺得很冷的時候,我就在酒店裡面待着,非常的不錯。酒店有泳池、熱水浴池和火坑!酒店的餐廳也非常的不錯,有各種選擇。工作人員真是太棒了!他們非常的友好,回答了我所有的問題,還給了我非常棒的推薦。肯定會再次入住這裏的。

與 DoubleTree by Hilton 合作收集的評論
感謝 XCountry_Traveler1
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Andrew C,聖地亞哥飯店區希爾頓逸林飯店 的 Manager,回應了這篇評論2週前 已回應
Google 翻譯

XCountry_Traveler1,

Thank you very much for staying with us and providing a review. We're glad you found our location ideal for getting around San Diego and were able to enjoy the pool, hot tub and fire pit when you just wanted to chill San Diego style.

The team was all smiles when they heard your review as they take pride in the level of service they deliver.

We look forward to you staying with us again.

Yours In Hospitality,
Andrew Cooper
Hotel Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過3週前

不要住這家酒店!如果你對堅果過敏就不要吃他們給你的餅乾!所有不好的評價都是100%真的。糟糕的地理位置,糟糕的客戶服務,房間很臟,有股怪味,大廳也聞着有股怪味!隨便你住哪裡就是不要住這裏!

與 DoubleTree by Hilton 合作收集的評論
感謝 m0nicar24
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Andrew C,聖地亞哥飯店區希爾頓逸林飯店 的 Manager,回應了這篇評論3週前 已回應
Google 翻譯

m0nicar24,

I apologize, again, that you were not made aware that the DoubleTree cookies contain walnuts. I hope your son enjoyed the nut free amenity bag that was put together for him and you and your husband enjoyed the bottle of wine that was delivered.

Our location is ideal as a home base for those who are exploring San Diego as almost everything is within a 15 minute drive. Unfortunately, there is not that much within walking distance, but with our pool, hot tub, fire pit, restaurant and bar, which your immediate and extended family did enjoy, guests can spend a good part of the day or the whole evening just hanging out at the hotel having fun.

I know the lay out of the suite wasn't what you thought it would be, but you did not mention the cleanliness or smell during your stay. If you did, we would have definitely addressed it.

Yours In Hospitality,
Andrew Cooper
Hotel Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年4月19日 透過行動裝置

這家店達不到普通的逸林酒店的標準。我們入住了電梯旁邊的房間。早餐很大。甚至晚上你想要睡覺的時候,也有很大噪音。水壓很差,而且總體上,很破舊。

感謝 brianarkell
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Andrew C,聖地亞哥飯店區希爾頓逸林飯店 的 Manager,回應了這篇評論2018年4月21日 已回應
Google 翻譯

Dear brianarkell,

Thank you for staying with us and providing feedback. I apologize that your stay was not up to expectations. We are going to be starting phase 2 of our renovation which will address the condition of the hotel and includes new shower heads for better water pressure. Unfortunately, we do have a room on each floor that is right next to the elevator and we are exploring different options to minimize the noise.

Please reach out to me at acooper@doubletreehotelcircle.com when your travels bring you back to San Diego so I can make sure you have a room away from the elevator and with good water pressure.

Yours In Hospitality,
Andrew Cooper
Hotel Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年4月12日 透過行動裝置

對我們來說是很棒的位置。酒店稍微有點舊,應該不能體驗一些新的設施。我們可以聽到隔壁房間里的人的聲音。他們的聲音不太大,但也可以聽到。並沒有因此給我們造成困擾,但我知道肯定會有別人為此不滿。遊泳池大小很好,孩子們玩得很開心。如果相對於其他地方來說這能有折扣優惠,那麼我就會再次入住。我們更喜歡希爾頓品牌和家庭酒店系列,所以這對我們來說很合適。

感謝 Jason K
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Andrew C,聖地亞哥飯店區希爾頓逸林飯店 的 Manager,回應了這篇評論2018年4月21日 已回應
Google 翻譯

Jason K,

Thank you for staying with us, providing a review and being loyal to Hilton. I'm glad you enjoyed your stay overall and your family was able to utilize the pool. I know my kids love it when there is a pool and hot tub when we travel.

We look forward to you staying with us again.

Yours In Hospitality,
Andrew Cooper
Hotel Manager

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年3月18日

這裏的馬桶座圈壞了,我們找了酒店兩次才把它修好。保潔人員從來不在浴室裏面放洗浴必須用品,房間特別昏暗骯髒。我們再也不會來這裏住了。這個酒店急需翻新。很多地方的油漆都脫落了,浴室天花板都發霉了。

與 DoubleTree by Hilton 合作收集的評論
感謝 ghazalar2017
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Andrew C,聖地亞哥飯店區希爾頓逸林飯店 的 Manager,回應了這篇評論2018年3月18日 已回應
Google 翻譯

ghazalar2017,

Thank you for choosing to stay with us and provide feedback. I apologize for the condition of your room and the service provided, this is not typical for us. We have completed a partial renovation of the rooms so far and will starting the next phase in May. This will include new wall vinyl throughout the room, new lighting and addressing the bathroom.

However, this does not excuse a broken toilet seat, Housekeeping not restocking items or mildew on the ceiling as these are daily items to check.

We hope you will give us another opportunity to provide you with the stay experience you were expecting, especially after the renovation is complete.

Yours In Hospitality,
Andrew Cooper
Hotel Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年3月5日 透過行動裝置

一家很一般的希爾頓逸林酒店。在它家停車場停車真活脫是跟在打遊戲一樣刺激,連在裏面拐個歪都是會有點危險的,而且在裏面停車本身也蠻困難。房間倒是乾淨整潔,裏面的布置有點陳舊但也算舒適。如果要是想着有什麼鑽石級用戶服務品質的話。那就別想了,酒店方面壓根不把這當回事。照理應該是免費的早餐結果還是收了費而且從頭到尾也不告知是要收錢的。酒店員工的早飯服務也超差,大概是昨天過得很不爽吧。不會再來了,受不了不把客人當回事的樣子。

感謝 Justin C
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Andrew C,聖地亞哥飯店區希爾頓逸林飯店 的 Manager,回應了這篇評論2018年3月5日 已回應
Google 翻譯

Justin C,

Thank you for staying with us, being a Hilton Honors Diamond Member and providing feedback. I truly do apologize that you were not recognized for being a Diamond member and can assure you that this is being addressed. We value all of our guests, and want to make sure our loyal Hilton members are recognized.

As a Diamond Member, one of the benefits with Doubletree Hotels is a complimentary continental breakfast. We also serve a full hot breakfast buffet which is an additional $6. We will speak with the Front Desk agents and restaurant servers on how to make sure Diamond members are aware of this in a professional manner.

We do appreciate you choosing to stay with us and would like for you to give us another opportunity to provide you the level of service you were expecting.

Yours In Hospitality,
Andrew Cooper
Hotel Manager

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