Dear kimberly s, thank you for choosing Doubletree by Hilton Boston Bayside. I'm very happy to hear you really enjoyed our location, and now that the better weather has arrived, you were able to enjoy the harbor walk adjacent to the hotel. The walk extends to the JFK library in one direction, and to Castle Island, in the other direction. We look forward to having you back with us in the near future.
Thank you for taking the time to review your experience at our property. We’re very sorry you experienced an undesirable stay and level of customer service with us. We addressed the problems you mentioned with our team as we always appreciate feedback that will better our guest experience. Safe travels.
Thank you SimonL3632, for taking the time to write a review about Doubletree by Hilton Boston Bayside. I appreciate the feedback you shared regarding your experience, particularly about your interactions with the shuttle team. We do have an expansion of the hotel that will commence in the near future, that will add a new 150 seat full service restaurant / bar as well as a Starbucks cafe. I look forward to your next visit with us and hope you get to experience our upcoming upgrades when we have completed them.
Dear DaiQin, thank you for taking the time to write a review about your experience at the Doubletree by Hilton Boston Bayside. I'm excited to hear that the service went above and beyond your expectations. I hope to see you back here in the near future.
Dear OnAir81725, thank you for choosing Doubletree by Hilton Boston Bayside. I'm glad to hear we exceeded your expectations and that you were able to use our complimentary shuttle during your stay. While our hotel is a little bit further away from the downtown area, it is easily accessible via the JFK / Umass MBTA stop, across the street from us. I look forward to your next visit in the near future.
Dear fcslady, thank you for taking the time to write a review about your experience at the Doubletree by Hilton Boston Bayside. I'm excited to hear that the service provided by Shayla went above and beyond your expectations. I hope to see you back here in the near future.
Thank you pamesaw, for taking the time to write a review about Doubletree by Hilton Boston Bayside. I'm happy to hear that the service provided by the team exceeded your expectations but saddened to hear that the pillow size and comfort of the bed was not satisfactory. We recently replaced all of the mattresses approximately one year ago, and we'd love to hear more feedback whether it was too hard, too soft, or something else. Thanks for sharing, as it gives us the opportunity to constantly improve. We look forward to your return trip to Boston in the near future.