Hello Dave S,
Thank you for letting us know about your experience and choosing to stay with us.
It's quite frustrating to learn that we did not live up to your expectations because of the condition of our property and our parking area. As a valued guest, this is not the type of service you truly deserve. I'll definitely share your thoughts with our hotel management team as a reference for future enhancements.
Again, thank you for letting us know about your experience and in line with this, I have sent you a private message to obtain more information about your stay.
All the best,
I have not enough words to thank you for such amazing and positive testimony about your recent stay with us, we are all glad to hear we did the right things by making you feel at home with us.
I will make sure to share your review with the rest of the team, and I'm sure it will be of motivation to all of us.
We truly appreciate you and look forward for an opportunity to see you again whenever your travels brings you back to the Boston area.
Thanks for staying with us and I welcome your thoughts about your experience. It is nice to know that the check in was pleasant and you were satisfied with the breakfast and the room received.
On the other hand, it is unfortunate that your visit was inconvenienced by the parking situation and the challenges you had entering the building due to the renovation. Giving you a hassle-free visit is always our goal.
I will forward your comments to our hotel owners for proper review of our property and will serve as a reference to improve our overall services.
I hope that you will give us another chance of making your next visit better than the last.