Thank you so much for choosing to stay with us and for giving us five out of five.
I am so pleased that you enjoyed your stay and the design of the hotel resonated. With our story of "re-use / re-purpose" embedded in our artwork like our 8 foot chandeliers made from old reading glasses or our pool table made from railroad bunting our contemporary design gives a sophisticated yet relaxed feel. Above all, however, I am thrilled to read how our staff made you feel. They are a very passionate group who truly enjoy looking after our guests. Thank you for taking the time to highlight them.
stevenaz68, thank you again for staying with us and I hope to be able welcome you back in the near future.
Thank you very much for choosing to stay with us and thank you for your review.
It seems that the Guest Amenity Fee was a surprise and I very sorry if this was the case. The Guest Amenity Fee gives our guests access to a host of amenities such as a $10 credit to the private bar, access to our VR room, Oculus Go headsets, complimentary e-bikes, laptop computers and more. When guests book directly with us we make every effort to make sure this is very clear and we are working hard to make sure that it is the same with our travel partners. Again please accept my apologies if this was not clear as I can appreciate how frustrating this would be.
Thank you for your feedback on the price of parking. While this is line with other hotels in the area, it is feedback like yours that allowed us to create two tier pricing. Guests who just want to leave their car and not use it during their stay can do so for $42 per night plus tax and those who would like unlimited access during their stay can choose to pay $62 plus tax. The goal is to create some options of our guests so they don't feel trapped.
runaroundron, thank you again for choosing to stay with us and thank you for your feedback. I hope that you will call upon me on your next visit to San Francisco where I will be sure to regain your confidence in us.
Thank you so much for choosing to stay with us to celebrate your friends wedding and I am so pleased you all had a wonderful time.
Thank you for your the feedback on your room and I am very sorry that the cabinet under the sink did not open properly. That should not be the case and I will have this and the air conditioning looked at.
taliho1227, thank you again for staying with us and I very much hope we will welcome you back again soon.
Thank you so much for choosing to stay with us and thank you for your wonderful review.
I am so pleased that the whole family enjoyed their time at Zetta. Our rooms with two queen beds are ideal for families and I am pleased to hear that you were so comfortable. Our hotel offers a number of amenities and it sounds like you made the most of them. Did you manage to find time to use our e-bikes? Above all I want to thank you for highlighting our staff. I am very lucky to work with a group of people who take a great deal of pride in what they do and so it is always a delight to hear how they impact on our guests' stay.
zhill555644, once again thank you so much for staying with us and I hope to welcome you all back in the near future.
Thank you so much for choosing to stay with us and thank you for your review. Please accept my sincere apologies for what was clearly a disappointing stay. We have a number of different room categories that have different views and I hope that our team offered you some options. I apologize for the concerns on the streets and this is something that the city is working hard to resolve but I am confident in saying that the area around the hotel is certainly safe. Thank you for your feedback on the room and about our restaurant, both of these items will be addressed and I appreciate you bringing them to my attention.
Again, I am very sorry for your experience. I do hope that you daughter was able to enjoy The Playroom as well as the VR room and now we have just brought on Oculus Go VR headsets that guests can take to their rooms so there are even more games to play.
Elina, please let me know when your travels next bring you back to San Francisco and I will ensure we regain your confidence in us.
Thank you so much for choosing to stay with us and thank you for your great review.
I am so pleased you enjoyed your stay from the design to our location and above all the team. I am very lucky to work with a group of people who truly enjoy looking after our guests. Thank you for recommending us as a place to stay. There is truly no greater praise than a personal recommendation and so please know this is not something we take lightly.
mmayeh491227, thank you again for staying with us and I hope to welcome you back again soon.
Thank you so much for choosing to stay with us and thank you for your review.
I am thrilled that you enjoyed Hotel Zetta and that the kids had so much fun too. As a parent I absolutely empathize with the need to keep the kids amused and at Zetta there is indeed a lot to do!
Thank you also for highlighting the staff. I am so pleased you found them helpful and ready to assist. They take a great deal of pride in what they do and I know they will be excited to read your comments.
ChrisMag1973, thank you again for staying with us and I hope to welcome you and your family back soon.