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1 - 6 則評論,共 1,073
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
3 週前評論

他們每晚收取25美元的客人住宿費用,我覺得這簡直是在宰客。這個房間有宜家的感覺——就像斯堪的納維亞人一樣,但有點廉價的感覺。代客泊車的費用是每晚71美元,而且他們在找我們的車時非常慢(儘管這個人似乎在努力工作)。房間很乾凈,而且很好。如果你想住在購物中心附近的遊客區域中,這家酒店會是個一個很好的地方。

感謝 runaroundron
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Mark B,米蘭酒店 的 General Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear runaroundron,

Thank you very much for choosing to stay with us and thank you for your review.

It seems that the Guest Amenity Fee was a surprise and I very sorry if this was the case. The Guest Amenity Fee gives our guests access to a host of amenities such as a $10 credit to the private bar, access to our VR room, Oculus Go headsets, complimentary e-bikes, laptop computers and more. When guests book directly with us we make every effort to make sure this is very clear and we are working hard to make sure that it is the same with our travel partners. Again please accept my apologies if this was not clear as I can appreciate how frustrating this would be.

Thank you for your feedback on the price of parking. While this is line with other hotels in the area, it is feedback like yours that allowed us to create two tier pricing. Guests who just want to leave their car and not use it during their stay can do so for $42 per night plus tax and those who would like unlimited access during their stay can choose to pay $62 plus tax. The goal is to create some options of our guests so they don't feel trapped.

runaroundron, thank you again for choosing to stay with us and thank you for your feedback. I hope that you will call upon me on your next visit to San Francisco where I will be sure to regain your confidence in us.

Sincerely,

Mark Beevor
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論

房間的預先鎖房價格讓性價比更高了。很好地利用了小空間,但是一切都很糟糕。洗手間的水槽剛打開,我的東西就被卡在裏面了,但最後我把它拿出來了。有拖動櫥櫃和空調的噪聲,窗戶開着,否則我們在房間裏面會很熱。就會把房間弄得很臟。一個朋友在那裡舉辦婚禮,我們都住在那裡。排隊太吵了,所以如果你不是我們的一份子,我們很抱歉。

與這家飯店合作收集的評論
感謝 tallie w
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Mark B,米蘭酒店 的 General Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear taliho1227,

Thank you so much for choosing to stay with us to celebrate your friends wedding and I am so pleased you all had a wonderful time.

Thank you for your the feedback on your room and I am very sorry that the cabinet under the sink did not open properly. That should not be the case and I will have this and the air conditioning looked at.

taliho1227, thank you again for staying with us and I very much hope we will welcome you back again soon.

Sincerely,

Makr Beevor
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月19日

酒店有超好的家庭“Tweens”活動,有遊戲室,檯球和虛擬現實體驗。各個地方的工作人員都非常好,服務很友善。房間很大。401房間很適合兩對愛人一家四口。地段很好,去景區,電車,劇院和餐廳都很方便。

與這家飯店合作收集的評論
感謝 zhill555644
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Mark B,米蘭酒店 的 General Manager,回應了這篇評論2018年8月20日 已回應
Google 翻譯

Dear zhill555644,

Thank you so much for choosing to stay with us and thank you for your wonderful review.

I am so pleased that the whole family enjoyed their time at Zetta. Our rooms with two queen beds are ideal for families and I am pleased to hear that you were so comfortable. Our hotel offers a number of amenities and it sounds like you made the most of them. Did you manage to find time to use our e-bikes? Above all I want to thank you for highlighting our staff. I am very lucky to work with a group of people who take a great deal of pride in what they do and so it is always a delight to hear how they impact on our guests' stay.

zhill555644, once again thank you so much for staying with us and I hope to welcome you all back in the near future.

Sincerely,

Mark Beevor
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月4日

我們選擇了這家酒店,是因為這裏似乎很有趣,我們和5歲的女兒一起旅行,酒店大廳里有遊戲機。我們真的很想喜歡家酒店,但結果是我們迫不及待地想要離開這裏。我們的房間面對着後面的小巷和停車場,每天早晨女兒醒來,都會去數樓下面的流浪漢。很不幸,儘管酒店靠近黃金購物街,但這附近有太多的流浪漢、瘋狂的傢伙和癮君子遊盪在酒店周圍和這片區域內。很難過!我覺得這裏的街道比里約或加拉加斯更可怕。酒店的餐廳還好,但是太貴了。房間里有一堵骯髒的牆,看起來很舊,總體上感覺,與其說這是一家酒店,這裏倒更像是一家招待所。很不幸……我們要乘出租車去菲利摩的Plow或者Jane餐館才能吃到好的早飯。科學博物館和探索館對孩子們來說還是很棒的!

感謝 Elina E
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Mark B,米蘭酒店 的 Manager,回應了這篇評論2018年8月7日 已回應
Google 翻譯

Dear Elina,

Thank you so much for choosing to stay with us and thank you for your review. Please accept my sincere apologies for what was clearly a disappointing stay. We have a number of different room categories that have different views and I hope that our team offered you some options. I apologize for the concerns on the streets and this is something that the city is working hard to resolve but I am confident in saying that the area around the hotel is certainly safe. Thank you for your feedback on the room and about our restaurant, both of these items will be addressed and I appreciate you bringing them to my attention.

Again, I am very sorry for your experience. I do hope that you daughter was able to enjoy The Playroom as well as the VR room and now we have just brought on Oculus Go VR headsets that guests can take to their rooms so there are even more games to play.

Elina, please let me know when your travels next bring you back to San Francisco and I will ensure we regain your confidence in us.

Sincerely,

Mark Beevor
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月28日

真的是一次超棒的體驗,超棒的員工,不錯的地段。出色的設施。我想起了幾年前住在紐約Archer酒店的經歷。這裏給我的感覺跟那個很像。強烈推薦,不過天黑之後要小心,因為三藩市的市場街區有很多街頭流浪漢。

與這家飯店合作收集的評論
感謝 mmayhe491227
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Mark B,米蘭酒店 的 General Manager,回應了這篇評論2018年8月1日 已回應
Google 翻譯

Dear mmayeh491227,

Thank you so much for choosing to stay with us and thank you for your great review.

I am so pleased you enjoyed your stay from the design to our location and above all the team. I am very lucky to work with a group of people who truly enjoy looking after our guests. Thank you for recommending us as a place to stay. There is truly no greater praise than a personal recommendation and so please know this is not something we take lightly.

mmayeh491227, thank you again for staying with us and I hope to welcome you back again soon.

Sincerely,

Mark Beevor
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月7日

和孩子們一起旅行總是需要酒店裡有一些遊樂設施,尤其是在長時間的参觀和散步之後。這就是為什麼我們很喜歡休閑娛樂區的原因。服務很棒,酒店裡的任何一個人都樂於提供幫助和建議。

與這家飯店合作收集的評論
感謝 ChrisMag1973
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Mark B,米蘭酒店 的 General Manager,回應了這篇評論2018年7月9日 已回應
Google 翻譯

Dear ChrisMag1973,

Thank you so much for choosing to stay with us and thank you for your review.

I am thrilled that you enjoyed Hotel Zetta and that the kids had so much fun too. As a parent I absolutely empathize with the need to keep the kids amused and at Zetta there is indeed a lot to do!

Thank you also for highlighting the staff. I am so pleased you found them helpful and ready to assist. They take a great deal of pride in what they do and I know they will be excited to read your comments.

ChrisMag1973, thank you again for staying with us and I hope to welcome you and your family back soon.

Sincerely,

Mark Beevor
General Manaher

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