Hafa Adai from Hyatt Regency Guam.
Thank you for sharing your experience on your recent stay with us.
I would like to take this opportunity to express our most sincere apology for not being able to meet all your expectations during your most recent visit to our hotel. Please rest assured your concerns about room condition are well noted and your feedback will be shared with the entire team as a case study.
It is important to us that we continue to do what we can to improve the overall experience of our guests and receiving your feedback will allow us to identify areas where we can improve both our product and service.
We look forward to welcoming you back to Hyatt Regency Guam.
Thank you for sharing about your recent stay. It is lovely to hear that you were able to enjoy the ocean views, resort and beachfront location.
We are always looking for opportunities to improve our dining offering and appreciate your comments as it helps us better understand the needs of our guests.
We hope to have the opportunity to welcome you back to Hyatt Regency Guam in the future.
Dear Todd W,
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the condition of your room, which is certainly unacceptable. I have addressed all of the points with our Executive Housekeeper so that we may continue to improve, as the comfort and experience of our guests is critically important to us. We strive to offer clean and comfortable accommodations for our guests, and we apologize that this was not evident during your visit.
I am glad to hear that you enjoyed our lobby and main restaurant, and I will be sure to share your comments with the team. I hope that we will have the opportunity of welcoming you back on a future visit so that you may experience the level of comfort and service you have come to expect from Hyatt.
Dear Joan E,
Thank you for the review of your recent weekend getaway at Hyatt Regency Guam.
It is great to hear that you had a smooth check-in and found the room to be spacious as well as comfortable.
We are sorry that you experienced some issues with your shower. I have forwarded this to the engineering team who will investigate this further.
We appreciate the time you have taken in sharing your experiences and we hope to welcome you back again for another getaway very soon.
Warm greetings from Hyatt Regency Guam.
Thank you for leaving us a review about your recent stay. We’re glad to hear you had an amazing time and enjoyed the pool, beach area as well as our spacious rooms.
We appreciate your feedback and will take your comments onboard to help improve our facilities.
We look forward to having you visit us again in the future.
Thank you for choosing to stay with us. It is lovely to learn that you found our location ideal.
We appreciate the time you have taken to share your feedback and apologize that your stay was not to the high standard Hyatt is known for on this occasion. We hope to welcome you again in the future.