Thank you for taking the time to complete our guest satisfaction survey.
We apologize for the concerns you shared about your experience at this hotel. I have addressed the lack of attention during breakfast times with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
Furthermore we apologize for the parking inconveniences you faced as we were holding a large convention that night and were unable to direct all cars to the proper parking.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.