Hello Rhiann J,
Thank you for staying with us and sharing us your experience during your stay. I am glad you found the decor to be lovely and modern. Prices to be reasonable, peaceful and clean. I am sorry if the refrigerator in the room failed to work and service you received from our staff fell below your expectations. IHG sincerely cares about your experience, and I appreciate your taking the time to let us know. I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. We appreciate your feedback we receive and welcome any opportunity to improve.
Thanks for staying with us and we hope to have you as our guest again very soon and see the improvements made.
Thank you for taking the time to write a review, the hotel has recently been refurbished and I am very pleased that you like it we have had some very positive feedback. With regards to your comments on being bitten I understand that the party you attended was not at our hotel however as explained to you on the telephone the room was checked by a professional body and also rooms either side and I am more than happy to share this report with you, please contact me at firstname.lastname@example.org
Once again thank you for taking the time to write a review.
Hello keith m,
Thank you for staying with us and for leaving a review. It is unfortunate that you were not able to fully enjoy your stay with us due to the level of service you received at the restaurant. Please accept our sincerest apologies for any inconvenience this may have caused you. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.
Thank you for staying and we hope you give us another chance to show you how great our hotel is.