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1 - 6 則評論,共 2,472
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
3 週前評論 透過行動裝置

酒店很一般,我是不會再去了。本打算住7天,但住了3天我就想走了。清潔工把我女朋友耳環丟進了垃圾箱。工作人員也沒有提供什麼幫助。有其它更好的選擇,我絕對不會推薦這一家。我去過很多五星級酒店。這家絕對是最差的,性價比非常低,令人失望!

2  感謝 aaronkx500
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Atlantis2punto0,亞特蘭蒂斯 G.L. 皇家海灣大飯店 的 Director General,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear guest,

thank you very much for choosing our Gran Hotel Atlantis Bahía Real for your vacation.
We are sorry to hear that you left the hotel with a not so good impression about our service standard. Rest assured that we all work with a genuine passion for hospitality and the wellbeing and comfort of all of our customers is our upmost priority and so far our staff has kept a fine reputation for being honest, helpful and kind. Our reception helds a record of each lost and found item, we also hold a record of cancelled reservations or early departures and so far we could not find anything related to this comment. Please send us your booking reference number and the person you reported to so that we can investigate further. Friendly regards,

Javier Tello
General Manager



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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月8日

哇,哇,哇!我從哪裡開始說起呢?我們已經住過了全世界很多很美的酒店,並且這家是所以中最好的。員工很友好,5星級的舒適度,健康的套件,餐廳,所有都超級好!對我們來說,把這個假期辦好是非常重要的。在2017年的1月,我被診斷出了晚期前列腺癌,所以現在的每一天對我來說都很珍貴。經理和員工讓我的36周年結婚紀念日真的真的很有紀念意義。我們餐桌上贈送的酒,贈送巴厘島床讓我們放鬆,員工很專註,我們很喜歡。非常感謝你們讓這個假期對我和我的妻子來說是一個非常有紀念的經歷。

感謝 TheOldManse
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Javier T,亞特蘭蒂斯 G.L. 皇家海灣大飯店 的 Director General,回應了這篇評論2018年7月9日 已回應
Google 翻譯

Dear Customer,

Thank you very much for such an impressive commentary.
We are very proud for having made your holiday a truly memorable experience, as you say.

Each and every member of our staff has a true and sincere passion for his job and we deeply believe that makes the difference. We are glad that our customers perceive the same and take back home unforgettable memories.

On behalf of the Management and our team, we wish you all the best and we hope to have you back soon.

Javier Tello
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月22日 透過行動裝置

非常安靜,從鎮子的最高端走過來10分鐘,離最美的海灘步行也是10分鐘。這是一家安靜的老式五星級酒店。房間很大,泳池區和spa漂亮。就是你放鬆休息所需要的。

感謝 Andrew E
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Javier T,亞特蘭蒂斯 G.L. 皇家海灣大飯店 的 Director General,回應了這篇評論2018年6月25日 已回應
Google 翻譯


Dear guest,

Thank you very much for your comments. We are happy to know that you have been comfortable with us and encourages us to continue growing.
It is our goal to satisfy and exceed all the expectations of our guests, therefore we highly appreciate the final evaluation of your stay.

Please do not hesitate to contact us directly for any assistance you require in your future reservations. It will be a pleasure to offer you our genuine hospitality and pamper you again during your stay.

With kindest regards,

Javier Tello
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月28日 透過行動裝置

我在餐廳受到的歡迎方式很糟糕,經過漫長的一天旅程,我被告知不能進入這家餐廳,因為我穿了短褲,我解釋說我沒有帶其他的褲子,明天我會去買,無論如何,我被告知不能進入。除此之外,我還被告知我的孩子(16個月)必須吃墨西哥食物,因為今天是墨西哥之夜,如果我需要不同的東西,必須另外支付費用,這讓人感覺真可怕。這個地方原本是天堂,但餐廳的政策非常不合理,導致我們都不想呆在蒙特卡洛了。

1  感謝 Davide M
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.it 查看原文
Javier T,亞特蘭蒂斯 G.L. 皇家海灣大飯店 的 Director General,回應了這篇評論2018年5月30日 已回應
Google 翻譯

Dear guest.

Thank you for your review on tripadvisor. We consider that our staff followed the usual protocol for these cases and offered a perfectly adequate solution to the situation.

To create a refined and elegant environment in line with our establishment, the implementation of a dress code is necessary. Because of that, we ask gentlemen to wear long trousers for dinners in any of our restaurants. Our dress code is in line with the usual dress code in 5* star hotels around the world. Therefore you will find this information in our web site, also at the check-in the guest received information of the hotel policy, and all the tour operator have our technical sheet, where it clearly indicates that gentlemen at dinner must wear long trousers. In this case, the tour opertors have to inform the clientes all the rules, norms, rights and permission according to the holiday packages they sell.

Babies under 2 years is free accommodation and in our buffet we have a wide range of products. In case of we receive a special request for a baby, with charge, we prepare it.

We regret that your experience at dinner has not been to your satisfaction, and we hope that during your stay within us you will change your opinion about our hotel and our service. Our focus is your satisfaction.

Best regards,

Javier Tello
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月24日 透過行動裝置

我和妻子一起來到這個超棒的酒店,只能以“一流”二字來形容這個酒店的客房/食物/設施以及這裏的員工,一切都是一流的。我們明年可能還會再來,或者可能會比這個時間更早一些。

2  感謝 jimrossabteng
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Javier T,亞特蘭蒂斯 G.L. 皇家海灣大飯店 的 Director General,回應了這篇評論2018年5月25日 已回應
Google 翻譯

Dear guest.

Thank you very much for your preference of our hotel as your holiday home and for sharing such positive feedback on Tripadvisor.

We are very happy to know that we have been able to offer you a holiday according to your expectations and it is a pleasure to know that we are still taking you into account for your future trips to the island.

It has been a pleasure to host you and your family and we look forward to see you again soon!

Best regards,

Javier Tello
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年4月19日

作為一個單獨旅行的人,我都很細心謹慎地選擇我的度假酒店。這家酒店不負所望,食物味道很棒,遊泳池和海灘都維護得很好很乾凈,而且這兩個地方都有救生員在旁邊。在這裏我總感覺自己是一個很受歡迎和尊敬的顧客,不管白天還是晚上都覺得很安全。特別值得一提的是,可愛的Carla總是把我的房間收拾得一塵不染。非常感謝所有亞特蘭蒂斯G.L.皇家海灣大酒店的員工。

2  感謝 elainemwhelan
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Javier T,亞特蘭蒂斯 G.L. 皇家海灣大飯店 的 Director General,回應了這篇評論2018年4月23日 已回應
Google 翻譯

Dear customer,

Thank you very much for selecting us for your visit to the island and for writing such a complimentary review about our hotel.
Thanks to these kinds of feedback, we will happily continue to work hard in order to offer our visitors a "once in a lifetime" holiday experience.

We believe that each holiday should always be a memorable experience in every possible sense and it is a pleasure to know that you have such good memories now that you are back home.

The praising words about our staff make us very proud, and your commentary about Carla will be passed onto her, we are sure she will be delighted to hear it!

We hope to see you again on your future travels.

Friendly regards,

Javier Tello
General Manager

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