Dear Dawn and Mark,
thank you very much for your recent visit to our hotel and for your review with full marks. We are proud to hear that you loved our resort facilities and services so much that you have already booked for a return visit next year.
Your recommendation is highly appreciated and we look forward to host you again.
Gran Hotel Atlantis Bahía Real*****GL
thank you very much for choosing our Gran Hotel Atlantis Bahía Real for your vacation.
We are sorry to hear that you left the hotel with a not so good impression about our service standard. Rest assured that we all work with a genuine passion for hospitality and the wellbeing and comfort of all of our customers is our upmost priority and so far our staff has kept a fine reputation for being honest, helpful and kind. Our reception helds a record of each lost and found item, we also hold a record of cancelled reservations or early departures and so far we could not find anything related to this comment. Please send us your booking reference number and the person you reported to so that we can investigate further. Friendly regards,
Thank you very much for such an impressive commentary.
We are very proud for having made your holiday a truly memorable experience, as you say.
Each and every member of our staff has a true and sincere passion for his job and we deeply believe that makes the difference. We are glad that our customers perceive the same and take back home unforgettable memories.
On behalf of the Management and our team, we wish you all the best and we hope to have you back soon.
Thank you very much for your comments. We are happy to know that you have been comfortable with us and encourages us to continue growing.
It is our goal to satisfy and exceed all the expectations of our guests, therefore we highly appreciate the final evaluation of your stay.
Please do not hesitate to contact us directly for any assistance you require in your future reservations. It will be a pleasure to offer you our genuine hospitality and pamper you again during your stay.
With kindest regards,
Thank you for your review on tripadvisor. We consider that our staff followed the usual protocol for these cases and offered a perfectly adequate solution to the situation.
To create a refined and elegant environment in line with our establishment, the implementation of a dress code is necessary. Because of that, we ask gentlemen to wear long trousers for dinners in any of our restaurants. Our dress code is in line with the usual dress code in 5* star hotels around the world. Therefore you will find this information in our web site, also at the check-in the guest received information of the hotel policy, and all the tour operator have our technical sheet, where it clearly indicates that gentlemen at dinner must wear long trousers. In this case, the tour opertors have to inform the clientes all the rules, norms, rights and permission according to the holiday packages they sell.
Babies under 2 years is free accommodation and in our buffet we have a wide range of products. In case of we receive a special request for a baby, with charge, we prepare it.
We regret that your experience at dinner has not been to your satisfaction, and we hope that during your stay within us you will change your opinion about our hotel and our service. Our focus is your satisfaction.
Thank you very much for your preference of our hotel as your holiday home and for sharing such positive feedback on Tripadvisor.
We are very happy to know that we have been able to offer you a holiday according to your expectations and it is a pleasure to know that we are still taking you into account for your future trips to the island.
It has been a pleasure to host you and your family and we look forward to see you again soon!
Thank you very much for selecting us for your visit to the island and for writing such a complimentary review about our hotel.
Thanks to these kinds of feedback, we will happily continue to work hard in order to offer our visitors a "once in a lifetime" holiday experience.
We believe that each holiday should always be a memorable experience in every possible sense and it is a pleasure to know that you have such good memories now that you are back home.
The praising words about our staff make us very proud, and your commentary about Carla will be passed onto her, we are sure she will be delighted to hear it!
We hope to see you again on your future travels.