Hello and thank you so much for this review of your recent stay with us!
We apologize if the process of getting your hotel folio emailed to you was more difficult than expected. This is certainly something we can accommodate and we'll be sure to make sure our process is better streamlined in this area. If you'd like an email copy of your bill, please don't hesitate to contact our main line at 703 713 1234 and our Front Desk would be more than happy to assist you in this area.
What an awesome review! Not only did you touch on the quality of our rooms, but you mentioned our unique conference center. We offer over 28,000sf of meeting space with - as you mentioned - lots of breakout space. Another feature tremendous feature of our LEED certified conference space - FRESH AIR. Our ventilation system pumps fresh, oxygenated air to keep attendees alert and productive.
We truly appreciate you taking the time to write this review, and we hope to see you at next year's conference!
I appreciate your feedback and have passed this along to our operations team. We do offer complimentary toiletries/sundry items at the front desk. We're sorry that you did not enjoy your stay as much as we hoped. Please come see us the next time you're in the area (and feel free to stop by the sales office). We truly want to hear about your experience.
Hi Ann -
Sometimes it's the little things that we most appreciate the most. Thank you for taking the time to mention them : )
I have passed this along to kitchen staff, who will be preparing our Fall menu. Please come back and see us again, and try some of our seasonal dishes!
Hi Mel -
We are absolutely delighted that you enjoyed your stay with us, and cannot thank you enough for this great review. I know Rachel will be thrilled to see this. She's one example of the many wonderful people who work here, and who help to create outstanding and memorable guest experiences. Again, thank you for your kind words and taking time to provide this highlight for us today!
Please comeback and see us the next time you're travelling in our area!
I am truly sorry for your frustrating experience at check-in, and in our restaurant. Great things are happening in both areas. Guests can look forward to new Fall menus, featuring new locally-sourced cuisine. Again, please accept my sincerest apologies and appreciation for your honesty. I urge you to give us another chance the next time you're traveling in the region.
Thank you so much for your feedback on your recent visit with us. I truly appreciate your honest opinions on these areas where we can improve. Good things are coming! I've passed this along to our operations team who are actively working to correct the issues you mentioned. I hope that you'll give us another chance the next time you are traveling to our area.