Phill, thank you for sharing your wonderful experience at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin St. We are thrilled to read you loved your well-appointed room along with the kitchenette and enjoyed the convenience of our location. We appreciate your loyalty towards our brand and look forward to welcoming you back soon.
Tiffany, thank you for choosing to stay at our hotel. We are pleased to know you and your mom had a pleasant visit. However, we are sorry to read we did not deliver a fresh and clean suite during your stay. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay.
Sheila, thank you for choosing to stay at our hotel. We are so sorry for the cleanliness issues you had and the inconvenience it caused. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future.
Thank you for evaluating your stay. Although you liked our convenient location and the in-room amenities, we are sorry that we missed meeting some of your expectations and regret the inconvenience it caused. We will be sure to share your feedback with the concerned teams to see where we can make improvements. We appreciate you being our guest and hope to have the opportunity to serve you better in the future.
The team and I appreciate your remarks. It is pleasing to read you were well accommodated by staying with us. Your positive comments regarding the cleanliness, convenience, and service are much appreciated. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.