Dear Stranded at the Ashton,
Thank you so much for taking the time to leave us such a nice and positive review. I'm terribly sorry that you were stranded, but I'm also very happy to hear that we were able to take good care of you while you were stuck in Fort Worth. I appreciate the nice comments about my staff, and will be sure and share these remarks with each of them, as well as the rest of my team. Thank you once again for your wonderful review, and we hope to see you again should you be stranded in the downtown area.