Dear Linda A, thank you for staying with us during your home's repair! I am happy to see that we were available for your visit and that you enjoyed it, for the most part. I apologize for the lack of outlets in the guestroom and am working with my maintenance team to resolve this for the future. I hope all is well at home now and that you will be back to visit under better circumstances! Thank you!
Thank you for your five star rating of your stay with us! It is greatly appreciated. I'm glad you had a great experience. We have just completed a comprehensive renovation of our property and our team couldn't be more proud. Our amazing product and perfectly situated location make our hotel a wonderful property to experience all that Dallas has to offer.
Glad to hear you'll be back. We look forward to serving you again in the near future.
Christopher Alto, General Manager
Dear Inaingo O - thank you for visiting our hotel and for letting us know how your stay was. I regret that we fell short of your expectations this time due to our renovation efforts. Please know that we plan on completing this project by September 2017 and know that our new look will be worth visiting again! We value your feedback and thank you for giving us the opportunity during this challenging time to host you. Please come visit us again so that we may provide you with a quiet and updated guestroom! Best wishes to you and many, many thanks!
Dear Kyle A - thank you for visiting our hotel and for sharing your experience. I apologize for the inconvenience you encountered with our renovation efforts. While we are trying our best to minimize the impact of this project, I understand that it is not 100% possible to eliminate disruptions to our guests. The renovation is slated for completion this Fall (2017), so we hope that you will return to see our new look at that time. We truly appreciate your review and will continue to work on areas of opportunity. Many thanks and best wishes!
Dear CowtownSoccer - thank you for giving us the opportunity to address your concerns. I apologize for the noise disturbances you encountered during your stay with us. Yes, we are under renovation, and work is scheduled to be done only from 9am to 5pm daily. I regret that our team disregarded this time allowance and have addressed it appropriately for the future. There are still several floors that have yet to be completed, so some rooms are still, as you mentioned, dated; however, we make every effort to ensure the guestrooms are clean and well-maintained. If there are additional suggestions or comments that you would be willing to provide, please contact me at the hotel, and I would truly appreciate your feedback. I hope to hear from you and thank you again for allowing us the opportunity to respond.