Nicky, thank you so much for all those "excellents", we must be doing something right! I must say it is a blessing that the gallery is in the village otherwise the most outstanding pictures could be my collection of Disney prints. Thank you once again and we hope to welcome you back to The Royal an Lochan one day. Christine
Jacqueline, thank you for yet another lovely review from another satisfied customer. The scenery here is stunning and I can understand how hard it is to tear your self away from the bedroom window with views looking up and down the Kyles of Bute. We are so glad you enjoyed your stay and look forward to welcoming you back on another escape from the rat race! Christine
Thank you for your review. Beds and their mattresses sometimes cause the most stress in my life. When we purchased the hotel we were relieved to find the previous owners had spent wisely and purchased good quality mattresses. The majority of our mattresses are on the harder side although there are a few that are not, please take note of our review 'Fabulous Food, Excellent staff and lovely Hotel' where room 10 mattress was too soft for this reviewers liking. So next time you come to stay be sure to ask for room 10, which is a lovely corner room with duel aspect windows and a traditional metal sprung bed and mattress. We look forward to your return visit. Christine
Thank you for your lovely review. It is so nice to see guests returning time after time. I am sorry I could not spend as much time with you as I would have wished, but I am sure the rest of the team made up for my absence. We are looking forward to your next visit just as much as you are! Christine
Many thanks for your review, I am glad you enjoyed your stay and liked our food along with our shortbread, which is getting quite famous now! We have guests coming to stay that say friends have raved about the shortbread in the rooms. We try to keep the bar food and restaurant food distinctly different so that there is wider choice for our guests. I am sorry about the shower, unfortunately these are showers we inherited when we took over the hotel however we are gradually changing them along with raising the height where needed. We look forward to seeing you return to beautiful Tighnabruaich. Christine
It is very rare that we come across a customer who despite all our endeavours is still not happy, but they do exist!
Thank you for your review, Gabi and Andrea are definitely a great asset to our team, and our customer service throughout is faultless the majority of the time, however when problems arise we do our best to overcome them. There seems to be a number of issues you have raised and I would like to respond as follows.
When you came down for breakfast all the tables in the front breakfast room were in use so the only tables available were in the second breakfast room at the rear of the hotel, there was not a table available in the front breakfast room to reset as everyone had come down to breakfast within 10 minutes of each other. We always set enough tables for all our guests without having to do any resets, however we will do a reset if there is a free table.
You raised an issue with your shower at breakfast, I apologised for your problem, I also said you should have called down to reception and we could have given you access to another room for a shower, rather than having to as you said “wash your hair in cold water”. I then went away and checked if we could move you to another room and suggested this to you on my return but you were both happy for Keith to look at the shower whilst you we out for the day. On looking at the shower, both Keith and our house keeper could find no problem other than being patient and waiting for it to balance itself, and yes, you should not have had to go looking for an answer from Keith and I can only apologise for that. I would also like to note that we have not had any complaints about this shower from other guests either before or after your stay.
I would like readers of this review to note that on trying to book with us, you wanted to purchase a deal that was not available in March, you wanted desperately to stay on a particular date because it was your husband’s birthday, so Keith went out of his way to ‘invent’ a similar deal so that you could both enjoy his birthday. So the fact that you had to complain about most things and were never happy with any solution we offered, maybe we were the ones “left with a bit of a sour taste”.