Thank you for taking a moment to tell us about your experience at our property. Your feedback is extremely important as this will help us achieve our mission to provide the perfect guest experience. It is good to know that Ashley was able to assist you during your stay with us. However, we regret to read that your stay at our property was only average. We apologize for not being able to provide a good bar and dining experience. This is not the hotel stay experience we wanted for our guests and for that, we are truly sorry. Your observations will be reviewed by our management team and actions shall be taken to address these accordingly. Your feedback is important as this will help us to continuously improve our service awareness and skills.
Again, we thank you for your comments and for choosing us for your lodging needs.
紋身節期間我們住過這裏，房間靠近 Patio 酒吧。酒吧一直營業到凌晨零點，而且音樂很吵，我很不滿意。我們本來想住四天，但第三天就退房了，後來酒店退還了第二晚的房費。儘管員工非常專業，但周五晚上還是失控了，大廳里有各種怪味和噪音。
Dear Harry N,
Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our staff to be very professional. However, we would like to apologize for the inconvenience caused by the level of noise during your visit. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. In addition, we have sent you a private message to obtain more information about your stay.
Again, our apologies for the inconvenience and we hope to have another opportunity to provide you a much better experience.