Thank you so much for staying with us at the Residence Inn Portland Downtown Pearl District! I am so upset to learn this is the service you received from us during your recent stay with us. I can guarantee you this is not a regular occurrence and I am so embarrassed that this is how we left your memory of us. I will work with Housekeeping and our Front Desk team to ensure they are always following Marriott Standard and delivering items within a timely manner as well as calling and following up with our guests to ensure everything has been taken care of to their expectations. Thank you so much for sharing your feedback and I hope we can see you again in the future!
Thank you so much for staying with us at the Residence Inn Portland Downtown Pearl District! Wow, it is so amazing to hear that you booked another three additional nights with us, that is what we love to hear and we are so happy to have you with us! For future stays, we do offer complimentary toothbrushes and shower caps at the front desk, so please feel free to let us know and we can always have them placed in your suite before check in, or have them delivered anytime during your stay. I am happy to hear your stay was quiet and comfortable and that we met your very high expectations. We will look forward to seeing you again during your next visit to Portland!