Thank you for posting a review about your visit at the Holiday Inn Express Grants Pass, OR. I recognize your stay was not 100% satisfactory because of the mix-up with the rooms. IHG values your experience with our hotels and I trust that our hotel management appreciates you sharing your views. This will ensure that no other guest will go through the same mishap. Please allow us another chance to make things better on your future stays.
Again, thank you for choosing IHG!
Thank you for taking the time to let us know how much you enjoyed our hotel. We appreciate the comments and appreciate you as a guest. I would ask what we would need to do on your next visit to earn a five star rating as that is our goal and represents the ultimate in satisfaction from our guests.
Thank you for taking the time to let us know how much you enjoyed our hotel during your recent stay. We are glad you were able to have an enjoyable stay with us while in Grants Pass. I would ask what brought us from a five star rating to a four star rating. Did something specific occur that we could have done better? Thank you and hopefully we can offer you a comfortable place to stay on your next trip to Southern Oregon.