Thank you for taking the time to share your feedback. I'm so sorry to hear you were kept awake during your stay. As much as we try to control noise from other guests and address all noise complaints, sold-out nights during holidays and Bend's popular festivals will often bring lots of commotion. However, I can assure you that we only run our washing machines from about 10:00 am to no later than 6:00 pm. I apologize if the sink and bathtub appeared dirty, I will bring this to the attention of our housekeeping manager immediately. As far our pet fee of $20, this rate is based on the average pet fee rate for Bend lodging properties. Thank you again for staying with us and we hope to provide you with a superior stay if you choose us in the future.
Luke Johnson, General Manager