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1 - 6 則評論,共 2,509
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2 週前評論 透過行動裝置

這是我第一次來這家酒店,雖然大多數工作人員是新來的,但是非常友好,而且樂於助人。特別是Lasantha先生,他為我們提供了很棒的服務。這裏的食物種類繁多,房間的質量也很好。在斯里蘭卡還有一個大遊泳池,我推薦大家來這個美麗的地方。

感謝 Amindra78
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Stephan S,海豚俱樂部飯店 的 General Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear Amindra78,

thank you for writing about your stay with us at Club Hotel Dolphin. We are happy to hear that you enjoyed the food and touched the comfort of our rooms. Club Hotel Dolphin always strives hard to guarantee a 100% guest satisfaction.

We look forward to welcoming you back to Club Hotel Dolphin sometime in the future!

Sunny Regards
Stephan Sandmann

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年5月13日

2015年在這住了兩周!超級棒!當地人特別可愛!我們在當地一位女士開的按摩店裡做了按摩,沒有在度假村做,他們對你像皇室一般!酒店很棒!美味的食物,傑出的服務。我們發現酒店裡有很多貓!泳池很棒,大堂很好!娛樂活動和海灘都可以改進一下。你不能呆在海灘上,我們對這一點很失望,酒店從沒讓我們下海。斯里蘭卡之旅棒極了,讓我難忘的旅程,感謝海豚俱樂部酒店成就我夢幻體驗的一部分!

1  感謝 tayloratkins1992
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Stephan S,海豚俱樂部飯店 的 General Manager,回應了這篇評論2018年5月14日 已回應
Google 翻譯

Dear tayloratkins1992,

we are incredibly thrilled to learn you had such an amazing stay with us at Club Hotel Dolphin recently.

Thank you very much for the kind words and heartfelt praises regarding our resort, our service, and most especially about our food. The talented culinary team of the hotel always make sure that they bring together a sumptuous culinary offer for our guests’ delight.

Your recommendation and feedback are truly valuable to us as we consider them as the cornerstone of our career and for continuous innovation. We will certainly review the areas where we have fallen short.

Indeed I am so proud that you rated everything so positively. Our aim is to make an unforgettable experience which will linger on the memory of our guests. Hoping to create more fun and astonishing experience with you in the near future!

Sunny Regards
Stephan Sandmann

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年4月8日

今年三月份在這裏住了12個晚上。入住登記很簡單,在辦理入住時還提供了一份歡迎飲料。工作人員都很友好,做什麼都不會感覺很麻煩的。房間很乾凈,也很寬敞,每天都會有人打掃。食物挺好的,有多種選擇適合每個人的口味,但是冷凍甜品室有大量的甜點和水果。遊泳池區域有一個很大的遊泳池,也有許多人在那閑逛,會給你提供毛巾,但是也可以用額外的遮陽傘。總體來說這是一家乾淨漂亮的酒店,有高品質的食物。我還會再來這裏的。

1  感謝 michael b
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Stephan S,海豚俱樂部飯店 的 General Manager,回應了這篇評論2018年4月11日 已回應
Google 翻譯

Dear michael b,

we would like to thank for sharing your comments on your recent stay at Club Hotel Dolphin through TripAdvisor.

We really appreciate your impressions on our hotel since it is always important to receive feedback from our customers. We are happy to read that you enjoyed the cleanliness of the room and especially the food experience which designed by our Culinary team. It is always very gratifying to hear that it is the team members who make the difference for our guests. They truly strive to ensure all guests enjoy a memorable experience and feel like home.

Thank you once again for your time and trust in our exquisite hospitality and we are impatient to welcome you back again next year!

Sunny Regards
Stephan Sandmann

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年3月16日

首先我必須得說,食物不是很好,食物的種類確實很多,但是我不喜歡這些食物,我來這裏度蜜月的,儘管我在預訂到時候有提到這一點,但是酒店沒有為我們準備任何特別的東西。他們一點都不在乎。他們的預訂部門給我的服務真的很糟糕。再也不會來了。

3  感謝 Oshada J
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Stephan S,海豚俱樂部飯店 的 General Manager,回應了這篇評論2018年3月19日 已回應
Google 翻譯

Dear Oshada J,

we value our customers opinions and would like to thank you for bringing this to our attention. We apologize that our service did not satisfy your expectations.

We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our industry. Your happiness is our number one priority. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail.

I will look into each issue that you have noted, in an attempt to correct and improve our standards of service. We hope we can do better next time!

Sunny Regards
Stephan Sandmann

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評論過2018年2月22日 透過行動裝置

很好的地理位置,但是裝飾需要大改造下了。住在別墅里,但從遠處看,外觀很寒酸老舊的樣子,別墅內部還好。服務員都很友好,但是對於情侶來說,住上兩周,支付3600英鎊后,你才能享受到酒水服務。不,其實你還得在吧台前排隊。如果你是男士的話,服務員會跳過你,以女士優先,所以,忘掉男女平等主義吧,可以讓你太太過來。在‘平靜’的遊泳池旁還有個別墅,噪音就有94分貝,噪音從每天早上一直持續到晚上,沒那麼安靜。特拉法加廣場上有鷹,這裏也有。這個酒店還有很多值得去探索的,但是對於我們在此所花費的費用,我不那麼推薦這裏,沒那麼失望,但也沒給我們留下什麼特別的印象。

感謝 Shiner33
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Stephan S,海豚俱樂部飯店 的 General Manager,回應了這篇評論2018年2月24日 已回應
Google 翻譯

Dear Siner33,

thank you for your review.
Sad too see that you are not too happy after your stay with us.
Spending 3.600GBP is indeed a lot of money and we would be overwhelmed to receive that much money and then may have even exceeded your expectations, but unfortunately the flight portion of your trip is taking more than half of the amount.
Your hint with the hawk keeper is very much appreciated and we had the same idea already, unfortunately comparing Trafalgar Square in London and Kammala South Road in Waikkal has some hick ups as in London the falcons are used to control pigeons. With crows it is not working as falcons are simply to small, so you would need something in the size of an eagle to have similar results. In fact we are in planning to create a natural habitat for the native Sea eagle to become resident in our area.
Wishing you all the best!
Stephan Sandmann

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評論過2018年1月29日

我們受到了Thakshila的熱烈歡迎,給予我們燦爛的笑容。這是我們假期的美好開始。我們訂了一個漂亮的海景房。Saman,是我們的房間服務員,非常樂於助人,他滿足了我們所有的要求。他非常非常有禮貌,幫了很大忙。沒有什麼麻煩事。我強烈推薦這家酒店給我的朋友和家人。所有的員工都非常友好,平易近人。感謝所有的工作人員,讓我和丈夫這次的旅行非常難忘。

1  感謝 prabhamyangar
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
General_Manager_SLML,海豚俱樂部飯店 的 General Manager,回應了這篇評論2018年2月4日 已回應
Google 翻譯

Dear Prabhamyangar,

thank you for sharing the experiences of your fabulous stay at Club Hotel Dolphin.

I am glad that the hotel was up to your expectations and you enjoyed to the maximum all our facilities offered. Moreover, we are proud of our staff and service given and we are pleased to see they excelled again.
I have shared your appreciations with all our Family Members as a source of encouragement to continue the great work. They are happy to know that they contributed in making your stay a memorable one.

Looking forward to welcome you back again for another amazing stay at our hotel!

Sunny Regards
Stephan Sandmann

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