thank you for writing about your stay with us at Club Hotel Dolphin. We are happy to hear that you enjoyed the food and touched the comfort of our rooms. Club Hotel Dolphin always strives hard to guarantee a 100% guest satisfaction.
We look forward to welcoming you back to Club Hotel Dolphin sometime in the future!
we are incredibly thrilled to learn you had such an amazing stay with us at Club Hotel Dolphin recently.
Thank you very much for the kind words and heartfelt praises regarding our resort, our service, and most especially about our food. The talented culinary team of the hotel always make sure that they bring together a sumptuous culinary offer for our guests’ delight.
Your recommendation and feedback are truly valuable to us as we consider them as the cornerstone of our career and for continuous innovation. We will certainly review the areas where we have fallen short.
Indeed I am so proud that you rated everything so positively. Our aim is to make an unforgettable experience which will linger on the memory of our guests. Hoping to create more fun and astonishing experience with you in the near future!
Dear michael b,
we would like to thank for sharing your comments on your recent stay at Club Hotel Dolphin through TripAdvisor.
We really appreciate your impressions on our hotel since it is always important to receive feedback from our customers. We are happy to read that you enjoyed the cleanliness of the room and especially the food experience which designed by our Culinary team. It is always very gratifying to hear that it is the team members who make the difference for our guests. They truly strive to ensure all guests enjoy a memorable experience and feel like home.
Thank you once again for your time and trust in our exquisite hospitality and we are impatient to welcome you back again next year!
Dear Oshada J,
we value our customers opinions and would like to thank you for bringing this to our attention. We apologize that our service did not satisfy your expectations.
We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our industry. Your happiness is our number one priority. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail.
I will look into each issue that you have noted, in an attempt to correct and improve our standards of service. We hope we can do better next time!
thank you for your review.
Sad too see that you are not too happy after your stay with us.
Spending 3.600GBP is indeed a lot of money and we would be overwhelmed to receive that much money and then may have even exceeded your expectations, but unfortunately the flight portion of your trip is taking more than half of the amount.
Your hint with the hawk keeper is very much appreciated and we had the same idea already, unfortunately comparing Trafalgar Square in London and Kammala South Road in Waikkal has some hick ups as in London the falcons are used to control pigeons. With crows it is not working as falcons are simply to small, so you would need something in the size of an eagle to have similar results. In fact we are in planning to create a natural habitat for the native Sea eagle to become resident in our area.
Wishing you all the best!
thank you for sharing the experiences of your fabulous stay at Club Hotel Dolphin.
I am glad that the hotel was up to your expectations and you enjoyed to the maximum all our facilities offered. Moreover, we are proud of our staff and service given and we are pleased to see they excelled again.
I have shared your appreciations with all our Family Members as a source of encouragement to continue the great work. They are happy to know that they contributed in making your stay a memorable one.
Looking forward to welcome you back again for another amazing stay at our hotel!