Dear Ms. Zorilo
Thank you for taking the time to report this issue experienced during your stay with us over a week ago. Please know bed bugs are a very serious issue in our industry today. This is not a subject to be taken lightly and one that is acted on immediately. Although we have our hotel inspected regularly for any evidence of bed bugs, we also follow up immediately on any guest concerns. I will certainly take the necessary steps to bring in our pest control company today to review room you occupied last weekend.
We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise.
We will continue to act on even the slightest concern of any of our guests in this serious matter. We will also continue to support the findings of the professionals we hire to handle any pest control situations.
At your earliest convenience could you please contact me directly as I did leave a voicemail and an email to address this with you personally.