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鄰近飯店
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1 - 6 則評論,共 820
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年8月28日的評論

多麼神奇的島嶼,多麼浪漫的旅行啊。伊亞城堡藝術民宿酒店完美無瑕,工作人員(尤其是伊萊亞斯)令人難以置信。這裡有理想的日落景色,靠近阿穆迪灣,姐妹酒店有一個遊泳池可供休息,每天午餐/晚餐的推薦和預訂都會放在房間最好的桌子上。我和未婚妻全情推薦這裏的工作人員、酒店和地點。我們在這裏度過了一生中最美好的時光。

感謝 JonJacksonJr
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Artmaisonsmanagement,伊亞城堡藝術民宿酒店 的 Front Office Manager,回應了這篇評論已於 2019年8月31日 回應

Dear JonJacksonJr,
The two of you were a delight, I am glad you had the chance to stay with us, albeit two nights. All of the staff thank you for the great review above and we can only hope on your next visit to Santorini, you stay with us, hopefully for more than two days... Honeymoon perhaps?
All the best,
Elias Constanteas

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評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年7月31日的評論

首先我要感謝伊亞城堡藝術民宿酒店的所有工作人員,他們對我們的每個要求都非常認真專業、高效地對待。我們感激他們在我妻子的生日當天將我們的房間昇級到了行政套房。視野很棒,在這裏住宿真地很贊。再次感謝酒店讓我們的旅行變得如此美好難忘!希望很快再見。Alessandro Benvenuti

與這家飯店合作收集的評論
感謝 Mobile261667
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年7月13日的評論 透過行動裝置

1、質量不好,例如,排水管堵塞了,導致水流到浴室外。2、門把手掉了,由於有一個螺絲沒有安裝(浴室無法關閉)而掉落。3、非常難到達這家酒店。4、非常煩人的工作人員。5、室外遊泳池滿是蟲子,沒有清洗。

感謝 784mohammedi
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Artmaisonsmanagement,伊亞城堡藝術民宿酒店 的 Manager,回應了這篇評論已於 2020年1月4日 回應

Dear Mr 784mohammedi,

Firstly please allow to thank you for taking your time to provide feedback following your stay at Art Maisons Oia Castle Suites in Oia, Santorini.

You have booked a stunning cave pool suite with indoor pool and outdoor cave jacuzzi overlooking the sea, caldera and direct sunset view.

The Oia Castle Luxury Suites were fully renovated in 2019 and was fully operational for the summer to ensure our guests will enjoy their suites with modern furnishing and facilities and large balconies with unbeatable views.

We are a dedicated team and we are striving to achieve the impossible, which is to make all our guests happy and enjoying their stay at Art Maisons Group: either at Aspaki or at Oia Castle.

Naturally, Technical problems are bound to happen, but they can always be fixed if they are notified and with a drop of understanding from our guests, we can fix it all and make it up to our lovely guests.

At Oia Castle Suites all guests are informed at check in time that concierge desk is available until a specific hour in the night and from that point on there is 24 h assistance in case of any technical assistance or emergency.

It is nerve wrecking for small inconveniences to appear when you are on holiday or honeymoon, we understand, but the issues you encountered could have been easily fixed if night service staff was informed at that time it happened. However after verifying the facts , we noted that reception was notified only at check out which is too late for us to fix anything.

We strongly suggest to all guests to inform us of any inconvenience during their stay so we can assist them accordingly. When you notified us of the dust and bugs in the pool due to the wind gusts, our maintenance came to clean it once again even after 10 PM, regardless we clean all outdoor areas 2 to 3 times per day.

However when it is windy and our futile efforts pay no results, beyond the 3 times service, we can clean again only upon your request, for fear of inconveniencing you on your private balcony.

We respect your feedback and we are thankful for it, the only exception is the choice of wording for our staff.
They are hardworking, honest and happy to help our guests experience not only our hotel, but the island at its best, hence it was painful to read such a sad comment regarding the staff.

When notified of your complaints at check out, i have personally called you while you were staying at another hotel in Santorini and you were kind to talk to me to help me understand of what went wrong.

And it seems that what turned into an annoying experience with the staff was a misunderstanding from both parts. At your check out time, 1 h prior your check out time my colleague called you to reconfirm your transfer to the airport and you informed him at that time that you were extending your stay in Santorini and did not need the transfer arranged for you at which my colleague informed you of the check out time at 11:00 and granted a later check out at your request.

However as the time for later check out passed and the room needed to be cleaned Reception kept calling your suite several times, with no answer and at that point, the Front Office manager came to your suite in person to explain to you that it was impossible to extend the late check out given the room needed to be ready for the next guests.

When we have late arrivals we always grant late check outs at no extra charge because we honestly care that our guests experience an amazing time and create fantastic memories during their stay in Santorini.

But we do owe you our sincere apologies for it altered your experience with us and for that we are at fault. Please give us the chance to revert the unpleasant feeling you left with the next time when returning to Santorini!

Cordially,

Daniela Pop
GM

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2019年6月8日的評論 透過行動裝置

這裏什麼都有。來之前和酒店的溝通很愉快,酒店安排了接機和門童來幫我們拿行李(聖托里尼實在是太多台階了)。Theresa來迎接我們,給我們詳細介紹了周邊的區域,這裏非常整潔,還有價值百萬的無敵美景!我們每天早上吃的早餐都很美味。酒店就在伊亞的主步行街旁邊,看看外面在拍照的一大群人,因為這是城裡最佳的拍照點之一。我們對居住體驗很滿意,期待再來。

感謝 619chrise
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年5月12日的評論 透過行動裝置

很棒的酒店,可以很愉快地避開聖托里尼的瘋狂。床很舒服,很寬敞,按摩浴缸很贊,但最好的還是樂於助人而又富有魅力的員工。我們住宿的第一晚酒店的晚餐很好,菜品不多但烹飪考究,唯一的不足就是沒有室內餐廳,天氣很冷。酒店員工給我們提了很好的建議,而且完美地安排了我們的旅程。這不是一家便宜的酒店,但位置很完美,符合所有需求。早餐很棒。

感謝 slatymerl
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
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