Thank you for selecting our hotel and sharing your feedback. We are so pleased you enjoyed our breakfast and found staff very accommodating. Thank you for choosing us on your future visit. We look forward welcoming you back soon. Have a wonderful day
Thank you for taking the time to review the St Charles Hotel, Hudson! I am very glad to hear that you felt our hotel room very pleasant, great location and the hotel staff was helpful. This is what we strive for !! we look forward seeing you soon on your next visit to Hudson.
Sam A - GM
First I would like to thank you for choosing our hotel due to great location. We do value your business and apologize that we did not meet your expectations as we do strive to provide exceptional service for all our guests who stay at the St. Charles Hotel.
After further investigating your stay, we address a few of the points. Your original reservation was cancelled due to credit card being declined on sold out night. We tried to contact you regarding this but there was no phone number provided while you make online reservation, However, I am glad we were able to accommodate you with more discounted rate than your original reservation when you called us right back after receiving our email confirmation. I can assure you, we still have the best rates in the town and I again apologize that you found our hotel not as expected, We will be always doing our best to make all our guest happy.