Thank you for returning to The Cooper Inn during your recent travels to the area. It’s disappointing to read that your experience was not as pleasant as your last one, especially since we upgraded all of our bed linen recently as part of our renovations. We sincerely apologize for the inconvenience you experienced, but please rest assured that we’ll share your feedback with the appropriate departments for follow-up. We hope to welcome you back to The Cooper Inn in the future.
Dear Kerry J,
We’re so pleased that you enjoyed your recent stay at The Cooper Inn, thank you for taking the time to post your feedback, we’ll be sure to share it with the rest of the team as they’ll be thrilled to read your comments. The complimentary wine is a new amenity that The Cooper Inn is offering its guests, and we’re glad that you enjoyed it! We hope that you take the time to visit us again soon, we look forward to welcoming you back.