Thank you for your review of our hotel after your recent stay with us.
First and foremost I would like to apologise most sincerely that not all our services and standards met your expectations.
With regards to your comments about "many things not working in the room", I would like to assure you that any issues brought to the attention of the management during your stay, would have been addressed immediately.
It is our utmost endeavour that all our guests have a comfortable and enjoyable stay with us, and I am most disappointed that this was not your experience.
I am delighted to hear that despite this, that you did enjoy the wonderful location, our friendly and professional staff and well as our extensive and varied food on offer.
We look forward to welcoming you back to Erinvale Estate Hotel and Spa in the near future.
Thank you for your recent review of the breakfast served at Erinvale Estate Hotel and Spa.
First of all I am most delighted that you enjoyed the superb variety of foods on offer. Our breakfast buffet is renowned amongst our guests and return guests, and I am most delighted that you have enjoyed all the wonderful fare on offer, in our garden terrace restaurant, which is particularly beautiful during the summer months.
With regards to the pricing, I would like to correct the facts stated, in that the prices over the past number of years have been as follows, 2012 - R115.00, 2013 - R125.00, 2014 - R130 and our current rate of R145.00. The price increases have been gradual averaging out at between R5 and R10 per year.
Thank you again and we look forward to welcoming you back to our beautiful hotel in the very near future.
Thank you very much indeed for taking the time to share your most positive comments after your recent stay at our hotel.
I am so delighted to hear that you have enjoyed your stay and in particular our New Years Eve event. This was once again a highly successful evening and we are very happy that you and your family have shared this with us. I am indeed very proud to have a wonderful team of staff who are dedicated to our guests, and always do their utmost to provide personal and friendly service.
It would be a pleasure to welcome you back to Erinvale Estate Hotel in the near future.
SPA 價格不貴, 應十分受歡迎, 沒機會享用, 訂不到
Thank you very much indeed for taking the time to express your positive comments regarding your recent stay with us.
We are delighted to hear that you have enjoyed your stay with us, and in particular our lovely spacious and comfortable rooms, our traditional Irish Pub, and also the services of our friendly and efficient staff.
We would be most delighted if you would choose us as your destination of choice upon your next visit to Somerset West.
Very best regards