Thank you for your positive review on the accommodation and service you experienced, we value your feedback and we look forward to welcoming you again in future.
We sincerely apologise for the inconvenience you experienced the first morning of your stay. We invest heavily in the maintenance checks of our rooms as well as precautionary servicing to ensure equipment does not break down but but as mentioned by you, as in any establishment, sometimes this can happen unexpectedly and unavoidably.
As we could not repair the problem whilst you were in the room we immediately offered you an alternative room to shower and respectfully disagree that there was no urgency in the matter. There was simply no faster way to attend to the problem and once you left for the day we repaired the faulty unit immediately.
Whilst we empathise with your frustration on the morning it is regrettable that you chose to write a review straight away on the morning of the incident rather than reviewing your overall experience at the end of your three night stay - especially since we take note of your positive comment card completed on departure and that you marked the accommodation as excellent and that you were satisfied that management was available and attentive to your requests.
In addition to providing you with a complimentary upgrade to a suite we trust that you enjoyed the bottle of wine sent to your room on the same day to apologise for the inconvenience caused.
Regrettably we do not always have control over unforeseen equipment breakdown and value the opportunity to correct it with our guests and ensure the rest of their stay is special
Once again our sincere apology, we thank you for your support and do hope to impress you on your next stay
Thank you for your comments and feedback, we are delighted to hear that you enjoyed your stay and hope to welcome you again one day