Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am thrilled to hear that our nice staff contributed in making your experience comfortable and memorable. On the other hand, I am sorry to read about your disappointment with our room condition. We truly value this communication, for us it translates into an excellent opportunity to identify any aspect we must work harder on, as well as those we need to improve to achieve a much better experience.
Again, thank you for making the effort to share your thoughts. We value you as a guest, and do want you to know that your concerns are our concerns. Please stay with us again soon so that we can demonstrate our commitment to your comfort. We look forward to having the opportunity to restore your confidence in our hotel in the near future.
Thank you for leaving feedback about the Candlewood Suites Philadelphia-Mt. Laurel, NJ. Your thoughts as a returning guest is very important.
I feel concerned that you encountered issues with the cleanliness of your room. I know it's not the most exceptional experience but I am glad that our Duty Manager was able to re-assign you to another room. It is our goal to meet your expectations as a guest and I have sent you a private message to get more details about the incident.
Despite the shortcomings, I hope that there will be another chance for Candlewood Suites to win back your trust.
Looking forward to hear from you soon.