Dear Jeanne P,
Thank you for taking the time to write such a lovely and highly detailed review regarding our staff service and room cleanliness during your stay with us in September 2014. Also, your dinner recommendations were provided by Rachel Fox, who is our Sales Manager. Many of our guests believe she has the best recommendations for dining options in the area! Both Rachel and I were very pleased to see how much you enjoyed your dinner at Marcellos' Ristorante in Suffern, NY. Although, we do sincerely apologize that we were unable to meet (or exceed) your expectations, as our pool was closed during your stay. We hope that this will not prevent you from staying at our hotel again the next time you are in the area. Thank you again for providing feedback about your experience during your stay with us. We look forward to your return!