Thank you for writing feedback about your stay with Holiday Inn Kansas City Airport, MO. It sounds like we fell below your expectations, particularly with the condition of the bed and the room's upkeep. I am sorry for the letdown.
All reviews are taken seriously and I would like to look into this for you. I have sent you a private message to acquire additional detail about your reservation. I am glad that we had the chance to host your trip. Please allow us to improve on your future visits. Your feedback will remain on corporate file for the periodic evaluation of the property to ensure that the highest standards of accommodation are met.
Thanks again and I look forward to hear back from you!