The Fontaine Hotel
Thank you for choosing to stay at our hotel! We really appreciate your feedback. I'm so glad that you enjoyed the location and all of our staff, and hope you will stay with us again sometime!
Dear Valued Guest,
We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry we were not able to meet your expected stay due to the condition of the hotel facility. We sincerely care about your experience, and what you described certainly aren’t what we want for any of our guests to encounter. Thank you for bringing these concerns to our attention as this is our best resource to know how our hotels are being managed to a high standard and to evaluate what can be given additional attention. I have this information documented and it will be forwarded to the hotel management for review and will be a basis for future upgrade.
Thank you for staying with us and we hope to offer you a more pleasant stay in the future.
Hello Arwen S,
Thank you for your feedback regarding your stay at Crowne Plaza Kansas City Downtown, MO. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about the restaurant and concierge.
However, on behalf of the hotel, I'm sorry we fell below your expectation regarding front desk service, room condition and the plumbing noise. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.
Thank you so much for this great review Stephen! I'm glad to hear that you enjoyed your stay at Crowne Plaza Kansas City Downtown, and that we were able to efficiently correct the maintenance issue you brought to our attention. I have to agree that the views from our hotel are amazing! Thank you for choosing to stay with us, and we hope to see you again the next time you're in our area.
Thank you for choosing the Crowne Plaza Kansas City Downtown for your anniversary weekend and for your wonderful comments. Your feedback is important to us.
I am pleased to share your comments with our team, especially Marcus. I am sure it will make his day and we are thrilled he was able to make your special trip a memorable one. Please let us know the next time you are in the area. We would love to welcome you back!
我們很幸運能在我們的住宿期間遇到Roxanne，她很照顧我們，讓我們有家的感覺！我們連續3個晚上都能看到她，我們在城裡，我們甚至放棄了去P & L來與Roxanne一起吃喝並讓她作為我們的酒保。她讓我們整個旅程都很愉快！
Dear Allie K,
Thank you for choosing the Crowne Plaza Kansas City Downtown and for your review - your feedback is very important to us.
We couldn't be more thrilled to learn Roxann made such and impact on your stay - she will definitely be recognized for her excellent service and efforts. I am sure she will be delighted to hear from you as well.
Please let us know the next time you are in the area, we would love to welcome you back for another awesome stay.