First allow me to say thank you for your feedback based on your most recent stay here. I sincerely apologize that we dropped the ball with the communication around the items you had inadvertently left behind. We pride ourselves on great service which encompasses concise and timely follow up, we clearly fell short of that this time. I am more than happy to chat with you personally about the items left and see if there is anything or anyplace else I can check on your behalf. Feel free to reach out to me via email at firstname.lastname@example.org.
Hello mcmckeekp - Thank you for taking the time to share your feedback concerning your recent stay with us. We appreciate your comments about the staff. I have been blessed with an outstanding team and I'm very happy you felt the overall service was great. We are glad that you found our newly renovated room to be spacious, clean and modern. If I can ever be of any assistance with any future reservations, please let me know. We hope to see you again soon.
這是個很好的酒店。套房很舒適，寬敞，超級潔凈。前台服務員Trevor, Hunter, Franceli和Kevin人都很好。Berta正有一場精彩的演出。酒店客服非常好。會議室也不錯，室內溫度非常適宜。從酒店進出附近的地方都很方便，我會把這家酒店推薦給我佛羅里達的朋友的。
Greetings Hector S-
Thank you for your most recent post and rating of your experience with us. I am so pleased to hear the all of the staff you had interactions with were pleasant and took care of your needs. We are very fortunate to have a great team and yes, Berta is an excellent leader of her Front Office. I will certainly pass on your comments to the entire team!
We look forward to hosting you the next time you are in the Bethesda area.
Thank you for your rating and review! I am so glad to hear that you found the location to be convenient for your travels and that you were able to appreciate the room appointments, climate control & small balcony. We look forward to hosting you again the next time your travels bring you to the Bethesda area.
Thank you so much for your positive review and rating. We strive to take great care of each and every one of our guests and ensure they have what they need during their stay. I'm glad to hear that the comfort of the suite works well for you as well as the convenience to restaurants and the mall. We look forward to being able to host you again soon.
Greetings Robert D-
Thank you for your review and feedback regarding the microwave. We actually do have microwaves upon request, so the next time you are in the Bethesda area, please feel free to request a microwave and we will be happy to deliver to your suite. I am glad to hear that you found the rate and room to be a good value for you and or your family. We look forward to hosting you again soon.