Please accept our sincere apology for the trouble you experienced during the check-in and check-out process. We try to prepare our new front desk employees for all of the many duties their job requires, but unfortunately, some take longer than others to absorb the information necessary. Fortunately, despite the first employee's confusion, one of our more experienced staff members was able to call you later that night and confirm the correction to the initial overcharge of your bill. We thank you for your patience and understanding in this matter.
We would also like to thank you very much for your compliments of our facilities and are pleased that you found them so satisfactory. It is greatly appreciated by all of our staff. Again, we are very sorry for the stress you were put through, and we hope you will give us another chance, if you find yourself in the Pella area again.