Dear Paul M,
I was disappointed to learn of your experience at our Hotel. Superior service, friendliness and delivering a consistent product are all critical elements of our business. I sincerely apologize that we fell short at the Front Desk with your experience as our staff typically provides exceptional service and assures that every guest is very pleased with their stay. Your feedback has been forwarded to the appropriate department managers and we will discuss your concerns in full detail at tomorrow’s staff meeting. I am confident that the appropriate measures will be taken to correct your concerns in the future. Once again, thank you for your helpful comments. They truly are important to us. I hope you visit us again soon, and allow us the opportunity to provide the quality experience you expect from us.
Dear Jeffrey H,
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. Jeffrey, we hope for another opportunity to not just meet, exceed your expectations.
Dear Gregory C,
Thank you for taking the time to share your experience on Trip Advisor. It is great to see you would recommend us to future travelers coming to the area. Please make sure to stop by and see us again soon.
Thank you for your review. It is unfortunate that you had to experience these issues, but we truly appreciate you taking the time to let us know about them. At Radisson Quad City Plaza, we strive to create a positive and unique experience for each of our guests. I am sorry that we were not successful in providing that experience for you. I hope that you will consider giving us another chance to prove how important your business is to us.
Thank you for your review. I couldn't be happier that you had a great stay. I hope to see you again soon. Thanks again!
Thank you for taking the time to leave us a review. I am truly sorry that you encountered some issues during your stay and that our team was not more helpful in resolving them upon departure. We do have a 24-hour engineering team that would be happy to assist with internet connectivity problems at any time. We would also be happy to change your guestroom if something is not functioning properly or to a guestroom on the north side of our hotel to ensure a quieter night’s sleep. Guests also have the option of having a refrigerator in their guestroom for an additional charge. I will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. Again, thank you for your review Allan.