Thank you for taking the time to write a review on your experience at our hotel. I am sorry to hear from your review that you were disappointed with your recent stay. It is through feedback like yours that we can address, correct and ensure all of our guests’ satisfaction. I assure you that your feedback will be discussed to improve our offerings and services.
I sincerely apologize for any inconvenience you went through and would be more than happy to discuss this further with you. Please feel free to email, email@example.com or call at 317-290-6000. Your satisfaction is our main concern and I make myself available for any questions you should have. Thank you again!