Thank you for taking the time to review your overall experience with us at The Westin Lombard Yorktown Center. I would like to apologize for not meeting your expectations during stay. I can assure you that cleanliness is a top priority to our hotel team and it is with deep regret that we failed to provide you with accommodations that were less than our standard of cleanliness. Your feedback has been shared with our housekeeping team so this may be corrected moving forward. If you would like to discuss your experience with me further please feel free to contact me at firstname.lastname@example.org
Thank you for taking the time to share your recent experience at the Westin Lombard Yorktown Center with us.
One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very sorry to learn that the quality of service provided by our Doorman staff did not quite meet your — or our — expectations. Please rest assured that your comments have been shared with the team in an effort to improve our arrival experience.
Thank you for being a valued customer and we hope to serve you again whenever your travels bring you back to Lombard.
Front Desk Manager
The Westin Lombard Yorktown Center
I am very pleased we lived up to the Westin standards and were able to earn your 100% recommendation. The very best commendation we can receive is that you would recommend our property to potential future guests - thank you!
I do hope future visits bring you back to the area when we will have the pleasure of accommodating you once again at the Westin Lombard Yorktown Center.
Thank you for the very positive review. I am glad our property, amenities and the friendliness of our associates were to your satisfaction and you enjoyed your visit with us.
I hope if future travel plans bring you back to the area we will have the pleasure of accommodating you again at The Westin Lombard Yorktown Center.