Thanks for the feedback. Glad we could take care of you and that you found the amenities we offer and the location we are in suitable for your travel needs. We would love to have you back next time you are in Chicago!
Thanks for the feedback! Sorry that we didn't have any coffee for you. That is a staple of Hampton Hotels and sorry we let you down. We will have to keep a closer eye on those! Glad you enjoyed the hotel and we hope to have you back!
Thanks for the feedback! I am truly sorry for the challenges you encountered during your experience with us. We did just upgrade our cable TV to include a wide variety of new channels and increased functionality so we were still working through the kinks to get that amenity up to an acceptable level.
We also apologize for the outside noise disturbances you experienced as well. I am sorry that you encountered outside noise during your stay. As with most hotels in downtown, street noise is something to be expected: Downtown Chicago is a dense, bustling city with lots of city noise including emergency vehicles that may be heard throughout the day. Most guests are not generally disturbed by the noise, but we realize that each person has their own sensitivity to it. For those light sleepers or to those not accustomed to city noise we do offer earplugs at the front desk.
Overall, it looks like you had a less than pleasurable experience with us and I encourage you to reach out to me so I can rectify the situation. It is my goal to make sure no one leaves the hotel unhappy.
Guest Services Manager
我們非常高興。辦理入住很簡單&有德國名字的年輕人？？？和他一起工作是專業的，有趣的和愉快的。他們問我們為什麼在城裡&當我們說第四十九周年紀念，晚餐，乘船，購物等等他們都有主意！我們去了我們的房間&那是完美的！然後去吃午餐，當我們回來的時候，我們發現了天鵝毛巾、香檳和巧克力-美妙的驚喜！當那天晚上我們去吃飯的時候，我問埃斯特班是否有空&他剛好在那裡！我們告訴他，我們對他的驚喜是多麼的激動&非常非常周到——我希望我們也能給他驚喜，因為他給了我們驚喜！早餐很好&每個人——Michael Z. Pamela、安吉麗娜和所有員工都是最好的！我們會再來的！！！！
We are all please to know that we made this stay memorable. I know for your 50th anniversary you will be traveling to the islands but I hope you visit us again! Please for you next travels to the city feel free to contact me directly at firstname.lastname@example.org and we will make sure you are set up for an even better stay. We look forward to seeing you again!
我們住在第十二層。照顧我們房間的那位女士，Laura Gonzalez，難以置信的令人愉快，而且奇迹般的快速和細緻。她不僅做了平常的事，整理了毛巾和床……她還把化妝品放在乾淨的桌布上，把我們的鞋子排好，疊好了到處亂放的衣服，等等。她是Hampton Inns的守護者！
Thanks for the feedback! Laura is our most tenured housekeeper and there is a reason for that! I will be sure to pass this along to her. It will make her day. Thanks again and Laura looks forward to servicing you again in the future!
Thanks for the feedback. We apologize that we did not meet your standards which is very important to us. We do have fridges in al of our suite and wetbar rooms but I am sorry that we did not have one waiting in the room for you. We have a renovation planned in January which should address the problems you described. We would love to have you back after! Thanks again!