Dear Chris L,
Thank you for taking your time to write about your experience at our hotel. We are glad you enjoyed your stay with us and we look forward to welcome you back to our hotel when travel plans bring you back in Chicago.
Thank you so much for your recent stay and feedback of our hotel. It is greatly appreciated. I am glad you liked our facility and very sorry to read that you had issues with rates at our hotel.
Should you like to further discuss about your reservation please contact me directly at Suzana.Salovic@Hilton.com and I would be happy to assist and go over any concerns you might have.
Suzana Salovic - Front Office Manager
Thank you for taking the time to share your experience about your recent stay at our hotel. It is our goal to provide the highest level of customer service and accommodations for all of our guests and based on the details you provided in your message, we deeply regret that we have fallen short of that goal. Please except our sincere apologies for the inconvenience that this issue have caused. If there is anything we can further assist, please contact me deirclty at the hotel. We hope we will have an opportunity to regain your trust.
Thank you so much for taking the time to share your comments regarding your recent stay. I was pleased to hear you specifically enjoyed the excellent customer service you received from our staff member. It's always good to hear that we are meeting the expectations our guests come to expect and deserve. We look forward to more years servicing you in the true spirit of hospitality from Hilton Hotels.
Front Office Manager