Dear Devesh K,
Thank you for taking the time to share your recent experience at the Chicago Marriott Southwest at Burr Ridge with us.
It appears from your feedback that there were a few challenges during your stay with staff members. I would like to speak with you further regarding those interactions you had with staff members. I truly apologize that the service you received was unprofessional. I, along with all other hotel associates, are passionate about offering the best possible experience to all of our guests and are subsequently for more details so that we can improve. When you have time could you call me at 630-986-4100
Thank you again for taking the time to share your feedback with us!
Front Office Manager