Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to hear that we were not able to meet your expectations. We are sorry you found your room to be quite compact– all our guestrooms are assigned at time of check-in regardless of their booking source. We are terribly sorry to hear of the inconveniences you experienced upon arrival. Please rest assured that we have addressed your comments with our Front Desk team to ensure this issue never arises in the future. We really hoped you'd love us, but I am so saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
Dear Charlton M,
Thank you for taking a moment to share your experience. We are very sorry to hear about the noise disturbances during your stay. At the Westshore Grand, we are committed to ensuring that each guest has a restful and renewing experience with us and we do regret that you did not accomplish this. We are certainly glad to know that your enjoyed other aspects of your recent stay, and hope that you can give us another chance to provide you with a much more memorable experience.
Dear Jessica M,
Thank you for this review; we greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Your kind acknowledgement of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests and it is always encouraging to receive such compliments and comments. We appreciate all your feedback and will take your vegetarian suggestion for in-room dining under careful consideration. It would be an honor to welcome you back again in the future.