Dear Norma G,
I'm glad that our location was well suited to your family's travels. Please accept my sincere apologies for the lapses in service during your stay; we clearly fell short of our high standards. Your feedback, which provides several areas of opportunity, is welcomed as it helps us to improve future guest experiences. We hope you will return so we can provide you with the exceptional stay our guests have come to expect. We appreciate your time in reviewing our hotel.
Thank you for taking time to provide feedback about your stay at Hampton Inn Orlando Near Universal Blv/International Dr. I am delighted that you appreciated the easy online check-in we provide, as well as our recently renovated guest rooms and our wonderful location. Thanks for allowing us to host you. I hope we will have the pleasure of doing so again. Safe travels!
I appreciate you choosing to stay at the Hampton Inn Orlando Near Universal Blv/International Dr. and taking time to write a review. I am so pleased you had an enjoyable experience and you felt we were a good value in the area. Thank you for your wonderful comments about our comfortable hotel, the superb service provided by our staff, and the delicious, complimentary breakfast buffet. However, I do apologize for the issues you had with the requested blanket and pillow. I will make sure to share that with our team so we do not miss your requests again. Your feedback is appreciated, and I hope you will visit us again.